**DSS Field Offices are now open Monday, Tuesday, Thursday and Friday, from 8:00 a.m. to 4:30 p.m.

**DSS Field Offices and our staffed telephone Benefits Center (1-855-6-CONNECT or 1-855-626-6632) are closed on Wednesdays to allow our staff time to process applications, renewals and related work.

**24/7 access: Customers can access benefit and application information, at www.connect.ct.gov and www.ct.gov/dss/apply; or our automated Client Information Line at 1-855-6-CONNECT (1-855-626-6632). More about 24/7 access options at www.ct.gov/dss/fieldoffices.

Instructions for Using Language Link Services

Overview

Receiving a Call from a Non -English Speaker (NES)

Use this option if you receive a call from a Non English speaker

Step 1: Ask Caller to Hold

Step 2: Select the FLASH button

Step 3: Dial LanguageLink 1 888-338-7394

Step 4: Enter Account Number XXXXX, followed by # sign

Step 5: Select 1 to be connected directly to your Spanish interpreter, or

Select 2 to be connected directly to your Russian Interpreter, or

Select 3 to be connected directly to your Vietnamese interpreter, or

Select 4 to be connected directly to your Somali Interpreter, or

Select 9 for all other languages

Step 6: Enter Phone Number you are calling from, followed by # sign

Once connected to an interpreter, brief him or her on what you want to accomplish, then select the FLASH button to conference in the Non English speaker.


Making an Outbound Call to Language Link Services

Use this option if you need to call a Non English speaking individual or family OR if the Non English Speaker is nearby and you want to use the speakerphone

Step 1: Dial LanguageLink 1 888-338-7394

Step 2: Enter Account Number XXXXX, followed by # sign

Step 3: Select 1 to be connected directly to your Spanish interpreter, or

Select 2 to be connected directly to your Russian Interpreter, or

Select 3 to be connected directly to your Vietnamese interpreter, or

Select 4 to be connected directly to your Somali Interpreter, or

Select 9 for all other languages

Step 4: Enter Phone Number you are calling from, followed by # sign

  

Language Link Frequently Asked Questions

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