**DSS Field Offices are now open Monday, Tuesday, Thursday and Friday, from 8:00 a.m. to 4:30 p.m.

**DSS Field Offices and our staffed telephone Benefits Center (1-855-6-CONNECT or 1-855-626-6632) are closed on Wednesdays to allow our staff time to process applications, renewals and related work.

**24/7 access: Customers can access benefit and application information, at www.connect.ct.gov and www.ct.gov/dss/apply; or our automated Client Information Line at 1-855-6-CONNECT (1-855-626-6632). More about 24/7 access options at www.ct.gov/dss/fieldoffices.

Energy Assistance - Safety Net Services


Benefits for Deliverable Fuel Households qualifying for Safety Net Assistance:

  • up to $515 per delivery in Safety Net Assistance Benefits
  • Vulnerable CEAP households may receive up to three (3) Safety Net Deliveries.
  • Non-Vulnerable CEAP households may receive two (2) Safety Net Delivery
  • Safety Net Assistance benefits are not available for Level 5 households, i.e. those with income over 200% FPG to 60% SMI.

Subject to the availability of funds, the state will implement a Safety Net Program to address the heating needs of CEAP deliverable fuel-heated households who have exhausted their Basic Benefits and Crisis Assistance Benefits and are in a life-threatening situation. Such households may be eligible to receive up to $515 per delivery in Safety Net Assistance Benefits.

Households requesting Safety Net Assistance Benefits must be interviewed by a case manager and complete a risk assessment determination. This process involves a review of the household’s income, liquid assets and expenditures. If the case manager determines that the household has insufficient resources to cover the cost of the fuel delivery on its own, then efforts will be made to assist the household in obtaining shelter with adequate heat and, as a last resort, an emergency fuel delivery may be authorized.