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*24/7 access to DSS: You can apply for & renew services online through our ConneCT portal (www.connect.ct.gov). Get case/benefit status, view notices, report changes, download budget sheets, upload & send documents & more! Our 24/7 Client Information Line gives you access to many service & eligibility needs (1-855-626-6632). And check out MyDSS--our new mobile-friendly app--access your account anywhere, anytime, on any device (www.ct.gov/mydss).

Energy Assistance - Safety Net Services


Benefits for Deliverable Fuel Households qualifying for Safety Net Assistance:

  • up to $515 per delivery in Safety Net Assistance Benefits
  • Vulnerable CEAP households may receive up to three (3) Safety Net Deliveries.
  • Non-Vulnerable CEAP households may receive two (2) Safety Net Delivery
  • Safety Net Assistance benefits are not available for Level 5 households, i.e. those with income over 200% FPG to 60% SMI.

Subject to the availability of funds, the state will implement a Safety Net Program to address the heating needs of CEAP deliverable fuel-heated households who have exhausted their Basic Benefits and Crisis Assistance Benefits and are in a life-threatening situation. Such households may be eligible to receive up to $515 per delivery in Safety Net Assistance Benefits.

Households requesting Safety Net Assistance Benefits must be interviewed by a case manager and complete a risk assessment determination. This process involves a review of the household’s income, liquid assets and expenditures. If the case manager determines that the household has insufficient resources to cover the cost of the fuel delivery on its own, then efforts will be made to assist the household in obtaining shelter with adequate heat and, as a last resort, an emergency fuel delivery may be authorized.