**All 12 DSS Field Offices are now available for pick-up and drop-off of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of EBT cards & income verifications. Lobby hours: 8:00 a.m. to 4:00 p.m.  Drop-boxes are also available.  Please note:  no in-person assistance such as interviewing and eligibility determination available yet, due to pandemic safety guidelines.  Visitors, please wear masks and observe safe social distancing.  For office locations, please visit www.ct.gov/dss/fieldoffices .

 **Response time at our telephone Benefits Center (1-855-6-CONNECT) is currently longer than usual.  Thank you for your patience.

 **24/7 access:  Customers can access benefit and application information, 24/7, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Full information on ways to contact DSS online, by phone, by mail, and at office dropboxes is at www.ct.gov/dss/fieldoffices. Information and updates about child support is available at www.ct.gov/dss/childsupport. Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covid for DSS-specific updates. Thank you.


Human Services Infrastructure


Human Services Infrastructure Logo (HSI)Connecting People and Services

Initiative to improve coordination between human service organizations and outcomes for people who need our help.

The Vision For Connecticut's Human Services Infrastructure

In the system we envision, people would be able to get help that felt like help when they needed it and access concrete resources to support their efforts toward improved self-sufficiency. 

The vision is for a coordinated system of services that people can access easily – whether or not they are Department of Social Services clients. 

People who are not DSS clients would find services in the community to assist them to live better lives. 

Those who need help that DSS can give, would arrive at the door better prepared to receive that help. 

If those seeking services are in DSS’s time-limited program and they have barriers to success, those barriers would be discovered and ameliorated so that twenty-one months would be enough time to build a foundation for success.  Clients would leave the system employed and informed about services in the community to help them maintain independence, connect to helpful resources, build assets, and grow with their community. 

The information and referral system that supports people of all income levels during times of need, assists them to find help, and prepares them to efficiently use available resources. 

The vision focuses on a social service system that is coordinated, outcome conscious and adequately funded.  The system would consist of non-profit, municipal, state, federal, corporate, volunteer, faith-based, and university based resources.  The system would be responsive to people within their cultural context, and sufficiently flexible to meet emergent needs. 

Service providers and consumers will help inform the direction of state agency discretionary funding during periods of critical need, and help review the effectiveness of those services which are funded.