The Department of Social Services has suspended in-person visits to our field offices as a protective measure for customers and staff. We are continuing to provide services. Customers can access benefit and application information, 24/7, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Full information on ways to contact DSS online, by phone, by mail, and at office dropboxes is at www.ct.gov/dss/fieldoffices. Information and updates about child support is available at www.ct.gov/dss/childsupport. Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covid for DSS-specific updates. Thank you.

Employee Assistance Program (EAP)

Overview

The Employee Assistance Program (EAP) is a voluntary program which can help employees and their family members obtain professional support in dealing with personal, emotional, family, or health problems.

The EAP is designed to assist people who are facing such complex issues as marital crisis, drug or alcohol dependency, single parenting, stress, financial uncertainty, or emotional distress.

Sometimes people can effectively deal with these kinds of problems on their own.  But when the problems are particularly serious and professional help is needed, locating assistance can be difficult.  Also a person "in crisis" may be unable to find help of the most appropriate kind.

EAP makes help readily accessible.  Solutions, the provider of EAP services, guarantees that each employee/family member will be given an appointment within 48 hours.  Solutions may be found on-line at www.solutions-eap.com.

A confidential interview will be scheduled with a professional who can assess the problem and recommend a course of action. In many cases, a session or two is all that is needed.  Other times, continued counseling at Solutions may provide the best resolution to the problem.  In some instances, a specialized service may be recommended.