In accordance with Governor Lamont's emergency declaration, employees and the public are asked to observe social distancing measures to ensure communal safety and to slow the spread of the novel coronavirus (COVID-19). People are asked to work from home and telecommute wherever possible. Adhering to these instructions, the Department of Banking has closed its offices to the public. However, agency staff will continue to provide services to consumers and industry through telework. When contacting the Department, please use electronic communication whenever possible. Agency staff will continue to check voicemails during this time. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to and it will be routed appropriately. Thank you for your patience during this time.

Bank or Credit Union Closings Due to Extreme Weather Conditions


Contact your bank or credit union directly to determine if it will close or remain open during severe weather conditions. If conditions warrant the widespread closing of institutions, the Department of Banking may issue a news release to inform the public of the situation.


Banks and Credit Unions:

Generally, management should decide whether or not to close due to extreme weather. Management is encouraged to assess the weather conditions in its market area and determine whether those conditions have affected operations and public safety to such an extent that it constitute an “emergency” that would necessitate closing any or all locations.

In the event an institution or any offices thereof are closed due to weather, please notify the Department as soon as possible in writing by email to or by fax to (860) 240-8167. If email and fax are unavailable, please contact (860) 240-8169 and provide written notification when email or fax becomes available.

If extreme weather conditions would affect a significant number of Connecticut banks or credit unions, the Banking Commissioner may order institutions to close in order to protect the public safety. Notification to the Department is not required if the Banking Commissioner orders institutions to be closed.

Any weather-related closing is considered a legal holiday under Connecticut General Statutes § 36a-23(e).