Starting in May, electric and gas utilities began notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their services terminated. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information:

Press Releases


PURA Releases First Quarter 2024 Newsletter


(New Britain, CT – January 4, 2024) – The Connecticut Public Utilities Regulatory Authority (PURA) today released its quarterly newsletter highlighting key accomplishments in 2023 and recent decisions in the electric, water, natural gas, and telecom industries.

The newsletter also previews public engagement opportunities and final decisions scheduled in the first quarter of 2024.


YouTube: @Connecticut PURA
LinkedIn: @Connecticut PURA
Facebook: @Connecticut PURA

For Immediate Release: January 4, 2024
Contact: Taren O’Connor

Joe Cooper