Starting in May, electric and gas utilities began notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their services terminated. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information:

Press Releases


PURA Announces Electric Supply Rate Adjustments to Take Effect January 1


(New Britain, CT – November 21, 2023) – The Connecticut Public Utilities Regulatory Authority (PURA or the Authority) today is advising Eversource Energy (Eversource) and United Illuminating (UI) residential and business customers of changes to standard service generation rates that become effective January 1, 2024 through June 30, 2024.

The following electric supply rates will be in effect for residential electric standard service customers starting January 1, 2024:

  • The Eversource standard service rate will be 14.71 cents per kilowatt hour (kWh) in the first half of 2024, up from 13.82 cents.

  • The UI standard service rate will be 17.06 cents per kWh in the first half of 2024, up from 14.33 cents.

Standard service generation rates – or the “supply” portion of a customer’s bill – are adjusted twice
each year in January and July, based on a competitive bidding process, and reflect regional wholesale electricity market prices.

PURA does not regulate the wholesale electricity market or its pricing. Instead, the Authority’s role in this matter is limited to ensuring the electric distribution companies conducted competitive procurements for the electricity and that both companies are passing through no more and no less than the actual costs of that electricity supply.

About 77% and 83% of Connecticut’s residential customers receive standard service generation from Eversource and UI, respectively. Remaining residential customers have chosen to receive their electricity from one of Connecticut’s licensed third-party electric suppliers, whose rates vary depending upon contract terms and energy sources.

Ratepayers can compare Eversource and UI standard service generation rates to licensed third-party electric suppliers' current offers on Connecticut's official electricity supply rate board at

The Authority urges customers to continue comparing energy supplier rates when the next supply rate adjustments are announced on or around May 15, 2024, and become effective on July 1, 2024. This tutorial created by Authority staff explains how customers can navigate the EnergizeCT website and compare energy supplier rates.


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For Immediate Release: November 21, 2023
Contact: Taren O’Connor

Joe Cooper