Electric and gas utilities have begun notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their gas services terminated on Thursday, May 2, 2024. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information

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PURA Calls for Third-Party Electric Suppliers to Cease Door-to-Door Sales during COVID-19 Crisis

Precaution to Keep Employees and Public Safe

Connecticut’s Public Utilities Regulatory Authority (PURA) announced today that it is strongly encouraging third-party electric suppliers to cease all doorto-door sales, effective immediately, in response to the current public health emergency in the state.

“We’re appealing to all third-party electric suppliers active in Connecticut to suspend their doorto-door solicitations during the COVID-19 crisis,” said Marissa P. Gillett, PURA chairman. “PURA will immediately begin monitoring the suppliers’ voluntary compliance with our request, while also continuing to investigate legal remedies to enforce the door-to-door solicitation suspension and any other measures necessary to address these unprecedented circumstances.”

Connecticut has 59 third-party electric suppliers licensed by PURA to do business in the state. Suppliers offer separate generation supply options to electric customers who choose to enroll with the third-party supplier rather than continue with the default standard service generation supply offered by Eversource and United Illuminating.

For the duration of the Public Health and Civil Preparedness Emergency declared by Governor Lamont on March 10, 2020, PURA expects that the third-party electric suppliers will take immediate action to halt all door-to-door sales and to adopt any other necessary precautions to keep both their employees and the public safe.

PURA is sensitive to the impact this modification may have on the third-party electric supplier community, but is hopeful that the proactive adoption of common-sense practices like this one will help curb the overall impact of COVID-19 on the people of Connecticut. 


Taren O'Connor
Director of Legislation, Regulation and Communication