Starting in May, electric and gas utilities began notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their services terminated. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information:

Press Releases

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PURA to Investigate Eversource Delivery Fee Increases

Ruling on Motion for Reconsideration Pending

Connecticut’s Public Utilities Regulatory Authority (PURA) announced today that it is in receipt of a letter from the leadership of the General Assembly’s Energy and Technology Committee and the Legislative leadership as a whole in which the signatories request that PURA suspend the rate increases associated with the Eversource delivery charge that went into effect on July 1, 2020.

PURA has accepted the letter as a formal motion for reconsideration in the associated docketed proceeding, Docket Number 20-01-01, and expects to expeditiously rule on the motion after considering comments received by other stakeholders and members of the public.

PURA continues to be mindful of the public health emergency and urges Connecticut customers to contact their utility company if they need assistance with their electric bills by inquiring whether they are eligible for a financial hardship protection program or to enroll in a COVID-19 Payment Program offered by their utility company. More information on COVID-19 efforts can be found on PURA’s COVID Actions webpage.

Customers may also contact PURA’s consumer services representatives with any inquiries or complaints related to this matter, which will be accounted for as part of the open investigation. PURA’s Education and Outreach Unit receives such correspondence by phone, toll-free in Connecticut at 1-800-382-4586 or by email at


Taren O'Connor
Director of Legislation, Regulation and Communication