Starting in May, electric and gas utilities began notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their services terminated. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information:

Management Audits

In accordance with the Conn. Gen. Stat. §§ 16-8(b) and 16-8c(b), the Authority conducts audits of Connecticut public service companies using independent management consulting firms under the supervision of Authority staff. Generally, the audits consist of a diagnostic review of all company functions, including documentation of the operations of the company, assessment of the company's system of internal controls, affiliate transactions and identification of any areas of the company that may require focused attention.

Recent Management Audits

In 2023, the Authority completed the management audit of the Avangrid-affiliated Connecticut public service companies (United Illuminating, Connecticut Natural Gas & Southern Connecticut Gas). The Authority will complete the management audit of Eversource-affiliated Connecticut public service companies (Connecticut Light and Power, Yankee Gas, and Aquarion) in early 2024.

2023 Avangrid Audit Report

Past Audit Reports


Content last updated January 2024