We Are the Connecticut Long Term Care Ombudsman Program

The Connecticut Long Term Care Ombudsman Program advocates for the rights and well-being of over 30,000 residents in long-term care facilities across the state. Committed to creating a respectful and supportive environment, the program ensures that residents' voices are heard and their concerns addressed. Through dedicated advocacy, education, and collaboration with residents, families, and facility staff, the program strives to improve the quality of life and care for all residents, believing in their right to dignity, respect, and quality care.

Your Voice, Your Rights: The Connecticut Long-Term Care Ombudsman Program

What is an Ombudsman? Understanding Your Rights with the CT Long-Term Care Ombudsman Program

What is a Resident Council and why are they important?

What is a Family Council and Why are they important?

What is a Person Centered Care Plan Meeting and Why Are They Important?

What is a Volunteer Resident Advocate? Understanding Their Role in Long-Term Care

Your Rights and Care: The Connecticut Long-Term Care Ombudsman Program 

Your Voice, Your Rights: The Connecticut Long-Term Care Ombudsman Program

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Join Mairead Painter, Connecticut's State Long-Term Care Ombudsman, in this 90-second Public Service Announcement (PSA) to learn about the vital role of the Connecticut Long-Term Care Ombudsman Program (LTCOP). Residents in long-term care deserve the best quality of life and care, but sometimes they face challenges like abuse or neglect. In this PSA, Mairead Painter highlights the importance of reporting any suspicions of abuse or neglect and emphasizes the unique, resident-focused advocacy provided by the LTCOP. Unlike other agencies, the LTCOP not only investigates but also advocates for residents' rights, ensuring their voices are heard. The services are free, confidential, and dedicated to protecting the rights of long-term care residents. If you or a loved one is experiencing issues with care, contact the Connecticut Long-Term Care Ombudsman Program at 1-866-388-1888. Your care, your rights, your voice -- we're here for you. For an Audio Described Version of This Video Click Here

What is an Ombudsman? Understanding Your Rights with the CT Long-Term Care Ombudsman Program

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In this comprehensive video, learn about the role of the Connecticut Long-Term Care Ombudsman Program and how it supports residents' rights in skilled nursing facilities, residential care homes, and assisted living facilities. Discover the importance of advocacy for individuals receiving long-term services and supports, and hear real stories from residents and their families who have benefited from the Ombudsman Program. If you or a loved one needs assistance in exercising your rights or addressing long-term care concerns, contact the Ombudsman’s office at 1-866-388-1888. For an Audio Described Version of This Video Click Here

What is a Resident Council and why are they important?

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Learn about the importance of Resident Councils in improving the quality of life and care for residents in Connecticut's nursing homes and long-term care facilities. The Connecticut Long-Term Care Ombudsman Program supports and educates residents on their rights and the benefits of Resident Councils. Discover how these councils provide a private space for residents to voice their concerns, influence decisions, and collaborate with staff for better outcomes. Hear from the president of a Resident Council and understand best practices for effective meetings. For more information about Resident Councils, visit the Resident and Family Councils page. For an Audio Described Version of This Video  Click Here

What is a Family Council and Why are they important?

Discover the importance of Family Councils in enhancing the quality of life and care for residents in nursing homes and long-term care facilities. Family members often wonder how they can best advocate for their loved ones. By joining a Family Council, they can unite their voices to bring about positive change. Family Councils provide a platform for family members to connect, discuss concerns, and work collaboratively to improve services within the facility. Learn about the benefits of Family Councils, including building stronger relationships, understanding ways to address complaints, and communicating effectively with facility management. The Connecticut Long-Term Care Ombudsman Program supports and guides families in forming and maintaining these councils. To contact the Connecticut Long-Term Care Ombudsman Program call 1-866-388-1888. For more information about Family Councils, visit our Resident and Family Councils page. For an Audio Described Version of This Video Click Here

What is a Person Centered Care Plan Meeting and Why Are They Important?

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Individualized care is a fundamental right for every resident in nursing homes and long-term care facilities. Each resident has unique conditions, abilities, needs, routines, and goals that must be reflected in their care plan. The Federal Nursing Home Reform Law of 1987 ensures that residents receive services and activities to achieve their highest practicable well-being through a written care plan. The Connecticut Long-Term Care Ombudsman Program helps residents and families understand and access this crucial tool. Learn how to effectively participate in care plan meetings, ensure your voice is heard, and advocate for the best possible care. For more information about Person Centered Care Planning and how to use person centered care planning to achieve quality care, visit our our care planning page.  For an Audio Described Version of This Video Click Here

What is a Volunteer Resident Advocate? Understanding Their Role in Long-Term Care

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Individuals living in Connecticut's long-term care facilities deserve dignity, love, and support. Unfortunately, some experience inadequate care that jeopardizes their health and quality of life. These individuals often need someone to advocate on their behalf—a Resident Advocate. The Connecticut Long-Term Care Ombudsman Program operates with a team of dedicated staff and volunteers who come from diverse backgrounds, united by compassion and a desire to make a difference. Learn about the role of Volunteer Resident Advocates, hear from volunteers, and understand how these advocates build personal relationships with residents to improve their quality of life. Consider joining our team to make a meaningful impact. For more information, visit our  Volunteer Resident Advocate Program page. For an Audio Described Version of This Video Click Here.

Your Rights and Care: The Connecticut Long-Term Care Ombudsman Program

Did you find this video helpful? Submit your feedback here to let us know!

Join Mairead Painter, Connecticut's State Long-Term Care Ombudsman in this concise 60-second Public Service Announcement (PSA) to learn about the critical support provided by the Connecticut Long-Term Care Ombudsman Program (LTCOP). Residents in long-term care deserve the best possible care, but they may face issues like abuse or neglect. Staff, including those who don't provide direct care, are legally required to report any concerns. You have the right to involve the LTCOP. Our services are free, confidential, and we advocate on your behalf. We are here for you -- free, private, and on your side. It's about your care, your rights, and your voice. For assistance in exercising your rights or addressing long-term care concerns, contact the Ombudsman’s  office at 1-866-388-1888 . For an Audio Described Version of This Video Click Here.