Connecticut Long Term Care Ombudsman Program

How to Submit a Formal Grievance to a Long-Term Care Facility

At the heart of quality long-term care is respect for residents' rights and dignity. When concerns arise about neglect, abuse, or the quality of care, it's crucial that residents and their families have a clear, accessible way to voice these concerns without fear of retaliation. That's why the Connecticut Long-Term Care Ombudsman Program has developed a comprehensive guide to help you navigate the process of submitting a formal grievance to a long-term care facility.

Understanding Residents' Rights

Under federal law, specifically the 1987 Nursing Home Reform Act, residents of long-term care facilities are guaranteed rights designed to protect their dignity, privacy, and personal choices. Among these rights is the fundamental ability to file grievances regarding the care and services received. The Act mandates that all facilities have a process for handling these grievances, ensuring they are addressed promptly and effectively.

Key rights related to the grievance process include:

  • The Right to Be Heard: Every resident has the right to raise concerns about their care.
  • The Right to Prompt Resolution: Facilities must act swiftly to address grievances.
  • The Right to Freedom from Retaliation: Residents should never fear negative consequences for filing a grievance.
  • The Right to Assistance: Support must be provided to residents who need help in filing their grievances.

Access the Full Guide

Our step-by-step guide walks you through understanding your rights, gathering necessary information, documenting your grievance, and how to submit it effectively. It also covers following up on your grievance and, if necessary, escalating your concerns to ensure they are addressed satisfactorily.

For a detailed overview of the process and to access valuable resources to assist you every step of the way, please check out our program's

How to Submit a Formal Grievance Guide

The Connecticut Long-Term Care Ombudsman Program is committed to supporting residents and their families in advocating for rights and quality care within long-term care facilities. If you need further assistance or have questions, our team is here to help.

Contact Us:
Connecticut Long-Term Care Ombudsman Program
55 Farmington Ave, Hartford, CT 06105
Phone: 1-866-388-1888
Fax: 860-772-1704

Empower yourself and your loved ones by understanding and utilizing your rights to ensure the highest standard of care and respect in long-term care settings.