Get protection from electricity and heating shut-offs

Get protection from electricity and heating shut-offs

COVID-19 Winter Protection Program

Currently, there is a home heating moratorium from November 1, 2021 to May 1, 2022. Low-income residents can apply for the Winter Protection Program and prevent their heat from being shut off due to this moratorium. 

Who Qualifies for the Winter Protection Program

Residents in CT may qualify for the Winter Protection Program if they are considered a hardship case. 

Hardship cases are defined by (any one of) the following criteria:

  • customers who receive public or private energy assistance

  • customers who face life threatening situations (e.g., food deprivation) if they cannot pay their delinquent bill

  • customers with serious illness or those who have seriously ill household members

  • customers who are both unemployed and head of household if their overall (household) income was less than 300% of the FPL (Federal Poverty Levels) during the last 12 months.

  • customers whose only source of income is Social Security, Unemployment Compensation or Veterans Administration funds.

  • customers who cannot pay their bill and receive state, city, Medicaid and/or federal or state financial assistance

Shut Offs and Life-Threatening Situations

Shut offs can lead to life-threatening situations. In Connecticut, gas and electricity cannot be shut off during the winter or the summer if doing so would lead to dangerous scenarios. 

Protection From Non-Heat Utility Shut Offs

Non-heat related shut offs lead to not having electricity or gas for light, power, cooking and more

Low-income residents in CT can be protected from non-heat utility shut offs. These protections are offered by Eversource and other utility companies in Connecticut. 


Learn More

Learn more about the Winter Protection (Heat) Moratorium at