Medicaid Non-Emergency Medical Transportation (NEMT) is an important benefit for Medicaid members who need to get to and from Medicaid-covered medical services but have no means of transportation. This site is intended to assist in understanding the Connecticut’s NEMT program. Information and materials in this section, especially under the ‘Documents/Forms’ link at left, describe the background and status of NEMT in 2018.
The Department of Social Services’ contract for services provided by Veyo, a Total Transit company, is effective from January 1, 2018, through December 31, 2020. The NEMT program has been restructured to provide the contractor with greater flexibility and capacity to engage a range of transportation through the state in order to best serve Medicaid members.
Special information for HUSKY Health/Medicaid members:
- To request rides for medical appointments, the telephone number to call is: 1-855-478-7350.
- Members need to call at least 48 hours (not including weekends and holidays) before their appointment. If a member has an urgent need and their healthcare provider needs to see them the same day or next day, they need to call as soon as they can to make arrangements. Members are asked to please remember to cancel or change any transportation requests as soon as possible if any of their appointments have been changed or been cancelled.
NEW! Winter Weather Information -- with the arrival of the New England winter weather, the Department is posting the previously-issued bulletin as a reminder to all Medicaid/HUSKY Health providers, members and other interested parties of potential delays and cancellations of non-emergency transportation due to travel conditions. Please follow this link to the bulletin.
Please follow this link for additional information about scheduling rides with Veyo, access to member forms and materials for facilities. The link also will connect you with Frequently Asked Questions for members and providers.
The state’s NEMT contractor, Veyo/Total Transit, has an online link to receive suggestions, input, concerns and complaints: www.ct.ridewithveyo.com/contact/
Thank you from the Department of Social Services, administering agency for HUSKY Health/Medicaid.