*Has your contact information changed? Don’t miss important news about your benefits. Please update your contact info online now! If you’re a HUSKY A, B or D member, go to www.accesshealth.ct.com and sign in to your Access Health CT User Account. If you’re a HUSKY C member, SNAP or cash assistance client, go to www.connect.ct.gov or www.mydss.ct.gov and sign in to your DSS MyAccount.

*24/7 access to DSS: You can apply for & renew services online through our ConneCT portal (www.connect.ct.gov). Get case/benefit status, view notices, report changes, download budget sheets, upload & send documents & more! Our 24/7 Client Information Line gives you access to many service & eligibility needs (1-855-626-6632). And check out MyDSS--our new mobile-friendly app--access your account anywhere, anytime, on any device (www.ct.gov/mydss).

*Our customers can access benefit and application information, 24/7, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT (1-855-626-6632), except during system maintenance on Friday, 06/24/2022 from 7:00 p.m. to 9:00 p.m., and Saturday, 6/25/2022 from 5:00 p.m. to 11:00 p.m., during which ConneCT/MyDSS and PWA will experience a complete outage.

Non-Emergency Medical Transportation (NEMT)

Overview

Medicaid Non-Emergency Medical Transportation (NEMT) is an important benefit for Medicaid members who need to get to and from Medicaid-covered medical services but have no means of transportation.  This site is intended to assist in understanding the Connecticut’s NEMT program.  Information and materials in this section, especially under the ‘Documents/Forms’ link at left, describe the background and status of NEMT in 2018.

 

The Department of Social Services’ contract for services provided by Veyo, a Total Transit company, is effective from January 1, 2018, through December 31, 2020.  The NEMT program has been restructured to provide the contractor with greater flexibility and capacity to engage a range of transportation through the state in order to best serve Medicaid members.

 

Special information for HUSKY Health/Medicaid members:

  • To request rides for medical appointments, the telephone number to call is: 1-855-478-7350.

  • Members need to call at least 48 hours (not including weekends and holidays) before their appointment.  If a member has an urgent need and their healthcare provider needs to see them the same day or next day, they need to call as soon as they can to make arrangements.  Members are asked to please remember to cancel or change any transportation requests as soon as possible if any of their appointments have been changed or been cancelled.

 

Please follow this link for additional information about scheduling rides with Veyo, access to member forms and materials for facilities.  The link also will connect you with Frequently Asked Questions for members and providers.

 

The state’s NEMT contractor, Veyo/Total Transit, has an online link to receive suggestions, input, concerns and complaints:  www.ct.ridewithveyo.com/contact/

  
Thank you from the Department of Social Services, administering agency for HUSKY Health/Medicaid.