DEEP headquarters at 79 Elm Street in Hartford is currently closed due to recent water damage impacting multiple areas of the building. We are working to remediate the situation and get the building back open to staff and the public as soon as possible. While the building is closed, Staff continue to work either remotely or in alternate locations. We continue to be able to receive documents via U.S. Mail or courier service, and our electronic file submittal protocols remain unchanged. For updates, please click here

DEEP's LEAN Initiative

DEEP historically engaged in LEAN initiatives, and still does so occasionally (as recently as November 2024), and is keeping this webpage up though it has added other tools to its toolbox to reach the same goals of efficiency, transparency, and effectiveness. Learn about DEEP's 20BY26 Initiative.

LEAN Objective:

DEEP Lean TransformationLEAN is a core value at DEEP with an emphasis upon addressing the various needs of our diverse customers. This is a critical growth strategy that provides efficiency, effectiveness, eliminates waste, and improves timeliness, accessibility, transparency and predictability.

Background:

Since 2008, DEEP has undertaken close to 80 process improvement projects and 60% of employees have been trained in LEAN skills. 

The LEAN principles provide the tools and resources our employees need to engage in working within and across agencies on process improvements and are provided with time to address new challenges and subsequently demonstrate key performance results.  DEEP is also taking advantage of innovative technology solutions to create efficiencies and improve customer service through "eGov" initiatives. 

In 2011, DEEP proudly became one of the original members of the Statewide Process Improvement Steering Committee in response to C.G.S. 4-68z.  Presently, the committee is comprised of fourteen members spanning all strategic areas of the Executive Branch of state government.  This committee focuses on interagency LEAN opportunities and assisting state agencies with the utilization of LEAN tools and help to create a sustainable, customer oriented and efficient organizational culture.

Green and LEAN
Projects and Results:

As part of a LEAN Kaizen event, project deliverables include:

  • Team Charters
  • Team PowerPoint Presentation
  • Team Implementation Project Plans (two, six and twelve month tasks including expected results)
  • Team Summaries of each of the Lean events
  • Key Performance Indicators and other relevant information
 
Resources:

DEEP Green and Lean Video

What is LEAN?

LeanCT Home

eGov Fact Sheet

Related Resources

 
Contact:

DEEP.Concierge@ct.gov

 

Content Last Updated on April 12, 2016