If your manufacturer has an arbitration program that has been certified by the Office of the Attorney General, you will be required to use that program before you can be eligible for the Lemon Law arbitration program. As of this printing no third party dispute resolution program has been certified by the Office of the Attorney General.
If you are injured by a procedure of a certified Manufacturer’s program, you may file a complaint with the Office of the Attorney General. You may appeal to the state arbitrator for a new hearing. The fees and procedures are the same as outlined earlier for arbitration hearings.