You are free to reach a settlement through your own efforts at any time before the arbitrator renders the decision. If this happens, you must contact the Department with the specific terms of the decision settlement. The information should include the following:
1. The date on which you accepted the manufacturer’s offer of a pre-hearing settlement.
2. The specific terms of the pre-hearing settlement:
- Was there a Refund or Replacement or Repair or Other Remedy?
- Who will pay for the difference in model/year upgrade? How much?
- Will there be a deduction for mileage?
- Who is responsible for registering the new vehicle, including cost?
- Who is responsible for the difference in sales tax?
- If the settlement is a repair, what happens if the repair does not work?
- What type of warranty will be given with the replacement or repair?
- What monies is the consumer responsible for?
- What monies is the manufacturer responsible for?
3. The date by which the terms of the decision settlement will occur.