Investigations Division

The Investigations Division seeks to protect the public from unfair or deceptive business practices, including fraud and scams that affect the Connecticut marketplace.  The Division investigates alleged violations of the Connecticut Unfair Trade Practices Act (CUTPA). The Division covers a broad spectrum of oversight, including in the fields of Home Improvement and New Home Construction, which can cause significant financial harm to consumers.

The Consumer Complaint Center at 1-800-842-2649 processes thousands of consumer calls and complaints annually, as well as helps to mediate covered disputes between buyers and sellers.

Complaint Center    
Key Consumer Contacts
arrow About CUTPA arrow Laws & Regulations

Some of the major areas the Investigations Division oversees include:

  • Buying clubs
  • Computer crime, data privacy, internet fraud, telemarketing, Do Not Call Registry,
  • Frauds and scams
  • False or misleading advertising
  • Funeral  home contracts
  • Gift certificate / Gift card
  • Guarantees and warranties
  • Home improvement contractors
  • Home solicitation, Door to door sales
  • Identity theft
  • Multi-level marketing and pyramid schemes
  • New home construction and warranties
  • Rebate, refund and return policies
  • Sweepstakes
  • Unfair business or trade practices
  • Work at home offers
If you don't see your issue listed here, try our A-Z Information Index.