If you are having trouble paying your utility bill, ask your utility if you are eligible for hardship status. If you are not eligible for hardship status, ask about enrolling in a COVID-19 payment plan.  PURA COVID actions. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the Web Filing System.   Electronic Filing

Telecommunications Annual Reports 
Telecommunications companies must file their Annual Reports with PURA no later than April 30. 
Filing Requirements
Section 16-247c-4 of the Regulations of Connecticut State Agencies specifies the post-certification filing requirements and service standards pertaining to Certificated Providers of Competitive Telecommunications Services. 
If a company does not file its Annual Report by April 30, PURA will initiate proceedings and the company will be required to show cause why it should not be fined and/or its Certificate of Public Convenience and Necessity not be revoked in accordance with Connecticut General Statutes (CGS) §§16-41 and 16-247g(e).
An electronic version of the annual report must be filed along with the signed and notarized hard copy.  
Protective Treatment
If a company requests protective treatment of its Annual Report, pursuant to the Decision dated October 10, 2007 in Docket Number 07-04-13, DPUC Review of Policies Regarding Protected Treatment of Telecommunications Companies Customer Count Information, the general policy regarding the protection of a company’s revenue, customer and/or access line data will be that such information provided in the aggregate will be ineligible for protection; however, the revenue, number of customers and access lines by services will be eligible for protection.
If companies can demonstrate that the requested information is a trade secret or commercially sensitive and disclosure of that information will cause them irreparable harm, the PURA may grant protected treatment pursuant to the CGS §§1-120 (b)(5)(A) & (B) & (8).
Additionally, the requested information is not subject to protective treatment as it is required by CGS §§16-49(3)(6).  Please see the PURA website instructions on how to file the proprietary/redacted information.
Please direct any questions to the Utility Regulation Unit at 860-827-2626.
Content last updated May 2018