Personal Care Attendant Workforce Council

COVID-19 Resources for Consumer-Employers and PCAs

Updated October 13, 2020

The PCA Workforce Council has created a special COVID-19 section of its web page to provide important programmatic updates for Medicaid consumers self-directing their own care and the Personal Care Attendants (PCAs) that work for them.  This page is not intended to be an exhaustive resource page on COVID-19.  For the most comprehensive and up-to-date information related to COVID-19 and Connecticut’s response, please visit the official state COVID-19 Web page

If you are fining yourself without a PCA due to COVID-19 please contact your Care Manager immediately.  If you are experiencing a true medical emergency contact 911.



Paid Leave Programs

The federal government recently passed the Families First Coronavirus Response Act (Act).  The Act created two Paid Leave programs related to COVID 19:

  1. Paid Sick Leave - up to two weeks (80 hours) of Paid Time-Off.  This benefit is available to all PCAs no matter how long they have worked for an employer; and


  2. Expanded Family and Medical Leave (EFMLA) - up to 12 weeks off. This benefit is available to PCAs who have worked for an employer for at least 30 days.  The first two weeks of this expanded Family and Medical Leave are unpaid and the next 10 weeks are Paid Time-Off; However, these two benefits are designed so (1) and (2) can be taken TOGETHER to allow eligible PCAs to receive up to a maximum of 12 weeks of Paid Time off.  Eligible PCAs will have access to these benefits from April 1, 2020 - December 31, 2020.

IMPORTANT: Paid Sick Leave and Expanded FMLA are paid for with additional federal funding and do not impact Individual Consumer-Employer budgets in any way.


PCAs may be eligible to use both programs.


For more information about the benefit amounts, eligibility criteria, application process and the rights of consumer-employers and PCAs please view the resources below. 


Please note: The Frequently Asked Questions documents will be updated as needed.

Frequently Asked Questions for Consumer-Employers

Frequently Asked Questions for PCAs

U.S. Department of Labor Paid Leave Poster     English             Spanish

Fiscal Intermediary Intake Forms to Apply for Paid Leave

Paid Sick Leave Intake Form

Paid Expanded Family and Medical Leave Intake Form


*NEW* Emergency Supports for Consumer-Employers During COVID-19 

During the COVID-19 Pandemic, DSS and DDS have established emergency procedures for:

  • Approval of PCA Overtime

  • Increasing Individual Budgets

  • Hiring New Staff

  • And more …


For information on these new options and how to access them during the COVID-19 crisis, please review the memo below that pertains to the agency through which you receive services:

DSS - including all Consumer First Choice Recipients *Updated October 13, 2020*

DDS Self-Directed Programs


Moratorium on New Hire Orientation Requirement 

Due to COVID-19, all PCA orientations and trainings have been cancelled until further notice. 

How Does this Moratorium Affect New Hires?

PCAs affected by the cancellations will receive an automatic extension to complete orientation and may continue to work and be paid.  No PCAs will be suspended during this time for failure to attend orientation.  No individual waivers are necessary.  PCAs will be informed of their new deadline to complete orientation as soon as classes are able to resume. 

How Does this Moratorium Affect PCAs Who Have Already Been Suspended?

PCAs who have already been suspended due to failure to complete orientation may return to work and be paid.  PCAs will be informed of their new deadline to complete orientation as soon as classes are able to resume. 


Resources for Additional Information

Unemployment Insurance:

State of CT COVID-19 Information:

State of CT COVID-19 Frequently Asked Questions: Includes information on assistance available during the COVID-19 for issues such as: rental and mortgage assistance, utility assistance; internet assistance and HUSKY Health.

2-1-1 Resource Guide of Community-Based Programs: For help identifying and connecting with basic needs programs like food, utilities, healthcare, child care, diapers, and more, visit or call 2-11





The 4th Annual Employer Forum Is In The Books!

 Thank you to all of the consumer-employers who attended.

You made the day a success!


All of the Materials from the November 2, 2019 Forum Can Be Found Here


Overview of the Day

The PCA Workforce Council


Electronic Visit Verification - It's Here !

I Have to Do What?  Your Responsibilities as An Employer or Employer of Record








Contact Information
Phone: 860-418-6370 (please leave a message)




  • David Guttchen (Chair)
  • Mary Caruso
  • Kathleen Flaherty
  • Sheila Mulvey
  • Denise Paladino
  • Katie Regan
  • Tesha Tramontano-Kelly







Information About PCA Orientation



Employers Choosing to Provide the Orientation Him/Herself

Employers that choose to provide the orientation him/herself must following these steps:         

  1. Complete the Opt-Out FormThe form must be completed and returned to your fiscal intermediary within 14 days.  You may mail or fax the form.  The contact information for your fiscal intermediary is below.
  2. Inform your PCA of their requirement to attend the Union-Only portion of an orientation group session.  Under the collective bargaining agreement between the Workforce Council and the union that represents your PCA, 30 minutes of the orientation covers workers’ rights and responsibilities presented by a Union representative.  The first 30 minutes of every group session will cover these topics.  Registration for group sessions is covered below.
  3. Provide the rest of the orientation to your PCA.  You must follow the standard curriculum.  Orientation must be provided during non-service hours.  Your PCA will be paid $45.00 for completing the full orientation you provide and union-only portion of the orientation group session, which will not be counted against your service budget.
  4. Once completed, return the Employer Orientation Certification form.  Completing and returning this form promptly will ensure your PCA receives credit for completing orientation and is paid the orientation stipend.  Orientation is not complete until you have returned the Employer Orientation Certification form AND your PCA has attended the union-only session.


Fiscal Intermediary Contact Information

Allied Community Resources
860-627-5986 (fax)
1-877-722-8833 (phone)

Sunset Shores
1-866-380-0149 (fax)
1-800-887-0647 (option 1) (phone)



Orientation Group Sessions

Orientation group sessions are provided by the 1199 New England Health Care Employees Union and Training & Upgrading Fund under a contract with the Workforce Council.  For a list of orientation group sessions, click here.  Register now online by clicking here.

For more information regarding PCA orientation and training please contact the 1199 Training & Upgrading Fund at 860-804-4869.







Recruitment/Retention/Referral Workgroup

  Mary Caruso

  • June 4, 2014: Minutes
  • July 10, 2014: Agenda | Minutes
  • August 7, 2014: *CANCELED*
  • September 3, 2014: *CANCELED*
  • October 7, 2014: Agenda | Minutes
  • November 4, 2014: *CANCELED*
  • December 3, 2014: *CANCELED*
  • June 3, 2015: *CANCELED*
  • July 8, 2015:  Agenda |  Minutes
  • August 12, 2015:  Agenda | Minutes
  • September 2, 2015: *CANCELED*
  • October 7, 2015: *CANCELED*
  • November 4, 2015: *CANCELED*
  • December 2, 2015: *CANCELED*


Training Workgroup
  • Greg McMahon
  • Sheila Mulvey
  • October 9, 2014: Minutes
  • November 5, 2014: Agenda | Minutes
  • January 7, 2015: Agenda | Minutes
  • February 4, 2015: *CANCELED*
  • February 19, 2015: Minutes
  • March 4, 2015:
  • April 1, 2015: Agenda | Minutes
  • April 22, 2015: Agenda | Minutes
  • May 6, 2015: *CANCELED*
  • June 3, 2015: *CANCELED*
  • July 8, 2015:  Agenda | Minutes
  • August 12, 2015:  Agenda | Minutes
  • September 2, 2015: *CANCELED*
  • October 7, 2015: *CANCELED*
  • November 4, 2015: *CANCELED*
  • December 2, 2015: *CANCELED*