Publications Forms and Reports
LTCOP Consumer Guides
Managed Residential Community (MRC) Resident Guide: Developed collaboratively by the Connecticut Long-Term Care Ombudsman Program (LTCOP) and the Department of Public Health (DPH), this extensive guide is designed for residents, families, and prospective tenants navigating life in Connecticut’s MRCs and Assisted Living Service Agencies. It outlines rights under the Resident’s Bill of Rights, offers tools for evaluating communities, and provides insights into services like personal care, meal plans, and memory care. Additionally, it covers financial protections, advocacy resources, and details on how the Long-Term Care Ombudsman Program supports residents. Access the full guide here: MRC Guide
Combatting Abuse and Neglect Guide: This guide developed by Connecticut Long-Term Care Ombudsman Program (LTCOP) in collaboration with the Connecticut Department of Public Health, Connecticut Department of Social Services, Connecticut Department of Developmental Services, and the Coalition for Elder Justice in Connecticut. This comprehensive resource equips residents, families, and care partners with vital tools to recognize, prevent, and respond to abuse and neglect in long-term care settings. It outlines residents’ rights, provides clear indicators of mistreatment, and offers steps for reporting concerns. The guide reinforces a collective commitment to protecting the dignity, safety, and well-being of individuals receiving long-term services and supports across Connecticut. Access the PDF version of the guide here: Combatting Abuse and Neglect Guide
Understanding Your Rights in a Nursing Home - Payment, Room Transfers, Debt Collection, and Discrimination: This guide developed by the Connecticut Long Term Care Ombudsman Program (LTCOP) provides a resource to help nursing home residents understand their rights, focusing on payment, room transfers, debt collection, and discrimination. Residents have the right to be fully informed about services and charges in writing. Nursing homes cannot require third-party financial guarantees for admission or continued stay, protecting family members from being held personally liable for residents' debts. Residents must receive advance notice of any room or roommate changes, and such changes should consider the resident's preferences. Federal law prohibits nursing homes from holding third parties personally liable for a resident's bill; however, some facilities may attempt to collect debts from family members or friends, which is not permitted. Residents are entitled to be free from discrimination based on race, color, national origin, disability, age, religion, sexual orientation, gender identity, or HIV status. Payment, Room Transfer, Debt Collection, and Discrimination Guide
LTCOP Program Forms
Resident Virtual Monitoring Technology Consent Form and Instruction
Roommate Virtual Monitoring Technology Consent Form
LTCOP Program Brochure
LTCOP and Volunteer Advocate Program Bifold Brochure 2024 - English
LTCOP and Volunteer Advocate Program Bifold Brochure 2024 - Spanish
Volunteer Advocate Forms
VRA Monthly Facility Checklist
VRA Monthly Facility Checklist (DOC)
VRA Monthly Mileage Reimbursement Form