Publications Forms and Reports

External Research and Reports
This section features reports, studies, and publications from external organizations, agencies, and research partners. These materials provide additional perspectives on long-term care issues, resident rights, quality of care, and system-wide challenges and improvements. Reviewing these external reports can help deepen your understanding of broader trends, emerging data, and policy developments that inform and support the work of the Long-Term Care Ombudsman Program.

LTCOP Annual Reports
This section provides access to the Long-Term Care Ombudsman Program’s Annual Reports. Each report offers a comprehensive overview of the program’s activities, statewide advocacy efforts, resident concerns, systemic trends, and accomplishments throughout the year. These reports reflect LTCOP’s commitment to transparency, accountability, and the ongoing pursuit of improved quality of care and quality of life for individuals in long-term care settings.

LTCOP Consumer Guides

Managed Residential Community (MRC) Resident Guide
Developed collaboratively by the Connecticut Long-Term Care Ombudsman Program (LTCOP) and the Department of Public Health (DPH), this extensive guide is designed for residents, families, and prospective tenants navigating life in Connecticut’s MRCs and Assisted Living Service Agencies. It outlines rights under the Resident’s Bill of Rights, offers tools for evaluating communities, and provides insights into services like personal care, meal plans, and memory care. Additionally, it covers financial protections, advocacy resources, and details on how the Long-Term Care Ombudsman Program supports residents.

Combatting Abuse and Neglect Guide
This guide developed by the Connecticut Long-Term Care Ombudsman Program (LTCOP) in collaboration with the Connecticut Department of Public Health, Connecticut Department of Social Services, Connecticut Department of Developmental Services, and the Coalition for Elder Justice in Connecticut. This comprehensive resource equips residents, families, and care partners with vital tools to recognize, prevent, and respond to abuse and neglect in long-term care settings. It outlines residents’ rights, provides clear indicators of mistreatment, and offers steps for reporting concerns. The guide reinforces a collective commitment to protecting the dignity, safety, and well-being of individuals receiving long-term services and supports across Connecticut.

Understanding Your Rights in a Nursing Home - Payment, Room Transfers, Debt Collection, and Discrimination
This guide developed by the Connecticut Long Term Care Ombudsman Program (LTCOP) provides a resource to help nursing home residents understand their rights, focusing on payment, room transfers, debt collection, and discrimination. Residents have the right to be fully informed about services and charges in writing. Nursing homes cannot require third-party financial guarantees for admission or continued stay, protecting family members from being held personally liable for residents' debts. Residents must receive advance notice of any room or roommate changes, and such changes should consider the resident's preferences. Federal law prohibits nursing homes from holding third parties personally liable for a resident's bill; however, some facilities may attempt to collect debts from family members or friends, which is not permitted. Residents are entitled to be free from discrimination based on race, color, national origin, disability, age, religion, sexual orientation, gender identity, or HIV status.

English ISSUU | English PDF Version: Payment, Room Transfer, Debt Collection, and Discrimination Guide
Spanish ISSUU | Spanish PDF Version: Entendiendo Sus Derechos en un Hogar de Ancianos
Polish ISSUU | Polish PDF Version:Informacja o Twoich prawach w domu opieki

LTCOP Program Forms

Resident Virtual Monitoring Technology Consent Form and Instruction (English)(PDF)

Roommate Virtual Monitoring Technology Consent Form (English)(PDF)

These forms support the safe and appropriate use of virtual monitoring technology in long term care settings. The Resident Virtual Monitoring Technology Consent Form allows a resident or their legal representative to authorize the use of monitoring devices in the resident’s room. The Roommate Virtual Monitoring Technology Consent Form ensures that any roommate sharing the space is also informed and provides their consent. Both forms protect privacy, uphold resident rights, and ensure that monitoring is implemented responsibly and in accordance with state and federal guidelines.

LTCOP Program Brochure

This brochure provides an overview of the Long Term Care Ombudsman Program, including our mission, services, and the support we offer to individuals living in nursing homes, residential care homes, and assisted living communities. It explains how residents and families can access the program, the role of Ombudsman representatives, and the ways we advocate for resident rights and quality of care. The brochure is a helpful resource for anyone seeking a quick introduction to LTCOP and how we can assist.

LTCOP Program Brochure (English)(ISSSU)(Color)

LTCOP Program Brochure (English)(PDF)(Color)

LTCOP Program Brochure (English)(PDF)(Black and White)

LTCOP and Volunteer Advocate Program Bifold Brochure 2024 (Spanish)(PDF)(Color)

Volunteer Advocate Forms

VRA Advocate forms can be found on the VRA Program Page