*DSS Field Offices & telephone Benefits Center (1-855-626-6632) are open Mondays, Thursdays & Fridays from 8 a.m. to 4:30 p.m. & Tuesdays from 8 to 11:30 a.m. (closed Tuesdays from 11:30 a.m. on & all day Wednesdays as staff process applications, renewals & related work). Please see below for 24/7 access suggestions & www.ct.gov/dss/fieldoffices.

*For information & questions about your abortion rights in CT, call the CT Abortion Rights Information Line at 866-CTCHOICE.

*Did you know? HUSKY A/D/C & SNAP members can get $30/month internet discount & more through Affordable Connectivity Program.

*Don’t miss important news about your benefits: Update your contact info online now! For HUSKY A/B/D: www.accesshealth.ct.com for your Access Health CT User Account. For HUSKY C, SNAP or cash aid: www.connect.ct.gov or www.mydss.ct.gov for your DSS MyAccount.

*24/7 access to DSS: Apply & renew services at www.connect.ct.gov, plus get benefit status, notices, report changes, upload/send documents & more! Client Information Line: 1-855-626-6632. With MyDSS, our mobile-friendly app, access your account on any device (www.ct.gov/mydss).

Non-Emergency Medical Transportation (NEMT)

Overview

Medicaid Non-Emergency Medical Transportation (NEMT) is an important benefit for Medicaid members who need to get to and from Medicaid-covered medical services but have no means of transportation.  This site is intended to assist in understanding the Connecticut’s NEMT program.  Information and materials in this section, especially under the ‘Documents/Forms’ link at left, describe the background and status of NEMT in 2018.

 

The Department of Social Services’ contract for services provided by Veyo, a Total Transit company, is effective from January 1, 2018, through December 31, 2020.  The NEMT program has been restructured to provide the contractor with greater flexibility and capacity to engage a range of transportation through the state in order to best serve Medicaid members.

 

Special information for HUSKY Health/Medicaid members:

  • To request rides for medical appointments, the telephone number to call is: 1-855-478-7350.

  • Members need to call at least 48 hours (not including weekends and holidays) before their appointment.  If a member has an urgent need and their healthcare provider needs to see them the same day or next day, they need to call as soon as they can to make arrangements.  Members are asked to please remember to cancel or change any transportation requests as soon as possible if any of their appointments have been changed or been cancelled.

 

Please follow this link for additional information about scheduling rides with Veyo, access to member forms and materials for facilities.  The link also will connect you with Frequently Asked Questions for members and providers.

 

The state’s NEMT contractor, Veyo/Total Transit, has an online link to receive suggestions, input, concerns and complaints:  www.ct.ridewithveyo.com/contact/

  
Thank you from the Department of Social Services, administering agency for HUSKY Health/Medicaid.