**All 12 DSS Field Offices are now available for pick-up and drop-off of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of EBT cards & income verifications. Lobby hours: 8:00 a.m. to 4:00 p.m.  Drop-boxes are also available.  Please note:  no in-person assistance such as interviewing and eligibility determination available yet, due to pandemic safety guidelines.  Visitors, please wear masks and observe safe social distancing.  For office locations, please visit www.ct.gov/dss/fieldoffices .

 **Response time at our telephone Benefits Center (1-855-6-CONNECT) is currently longer than usual.  Thank you for your patience.

 **24/7 access:  Customers can access benefit and application information, 24/7, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Full information on ways to contact DSS online, by phone, by mail, and at office dropboxes is at www.ct.gov/dss/fieldoffices. Information and updates about child support is available at www.ct.gov/dss/childsupport. Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covid for DSS-specific updates. Thank you.


Economic Security - Electronic Benefits Transfer EBT

How To

How to use your EBT Card

All Food Stamps & Most Cash Benefits Are Distributed By EBT

Welcome to EBT! Your food stamp benefits and/or cash assistance benefits are kept in special accounts for you until you want to use them. The following information tells you how.

For an Adobe Acrobat brochure, follow this link.    ConneCT EBT card

How to Use Your Card at the Store

  1. Before you shop, check your last receipt to find out how much money is in your account, or call 1-888-328-2666 for your balance
  2. Look for the Quest® mark on the door or the window of the store.
  3. At check-out, your card is swiped
  4. Enter your secret PIN on the number pad, then press Enter.
  5. Tell the clerk how much money to enter or enter the amount yourself. Remember, you can only buy eligible food items with your food benefits.
  6. Always check your receipt to make sure that the amount on the EBT receipt is the same as the grocery receipt.


To Get Cash at the Store

  1. Get your balance by looking at your receipt, or call 1-888-328-2666.
  2. Look for the Quest® mark.
  3. Your card is swiped.
  4. Enter your secret PIN on the number pad, then press Enter.
  5. Tell the clerk how much money to enter or enter the amount yourself.
  6. Check to make sure the amount on the receipt is the same as the amount of cash you received.


How to Use Your EBT Card at a Cash Machine (ATM)

  1. Always follow directions on the ATM.
  2. Enter your secret PIN.
  3. Press Withdrawal.
  4. Press Checking.
  5. Enter the dollar amount you want.
  6. Take your cash from the machine.
  7. Wait for your card and receipt.
  8. Check the receipt to make sure it is the same as the amount you got.
  9. DO NOT count your money at the machine.

Keep the receipt so you will know how much you have left in your account.


Safety First

  • Have your card ready.
  • Choose a well lit ATM in a place where you feel safe.
  • Never let anyone see you enter your secret PIN.
  • Put your cash, card and receipt away quickly.


How to Take Care of Your EBT Card

  • Keep your card in a safe place when you are not using it.
  • Never write your secret PIN on your card.
  • Do not damage or bend your card.
  • Do not write on or scratch the black stripe on the back of your card.
  • Do not put your card near magnets, TVs, stereos, VCRs, or even the magnetic clasp on a purse.


Your PIN 

PIN stands for Personal Identification Number.

  • Your secret PIN is your electronic signature. It is the key that unlocks your benefit accounts.
  • To use your EBT card, you must enter your 4 number secret PIN into the machine.
  • Keep your PIN a secret.
  • Never write your secret PIN on your card.
  • Never let anyone see you enter your secret PIN at a machine, even a store clerk.
  • Never give anyone your card or secret PIN. If a person has your card and knows your secret PIN, they can use ALL of your benefits.
  • If someone else uses your secret PIN and card, your BENEFITS WILL NOT BE REPLACED.


Your EBT Card

  • Take care of your EBT Card
  • Keep your card in a safe place
  • Save your receipts to check your balances
  • Call before you go shopping to get your account balances
  • Call right away if your card is lost or stolen
  • Call your caseworker for a replacement card.
  • If you move, contact your caseworker immediately



You can access your EBT account via the Internet.


Once you establish a web account you will be able to:

• check your balances

• change your PIN

• contact customer service


ATM image


Did you know that most banks and financial institutions in CT do not charge the usual ATM surcharge? This means that the first two transactions each month, conducted at a bank or credit union are FREE. ATM’s located at convenience stores, however, usually charge fees of $1 to $3!