*SNAP Recipients: Starting in January 2023, DSS will be texting renewal reminders to recipients who need to submit their renewal forms. Texts will come from the DSS Benefits Center phone number (855-626-6632). Texts will be strictly informational. They will NOT ask for identifying or personal information. Click here for more information.

*Don’t miss important news about your benefits: Update your contact info online now! Visit Update Us (ct.gov)

*24/7 access to DSS: Already a DSS client? Use the MyDSS mobile-friendly app: www.ct.gov/mydss. Apply & renew services at www.connect.ct.gov, plus get benefit status, notices, report changes, upload/send documents & more!

Economic Security - Electronic Benefits Transfer EBT

Contact

When to Call Customer Service

1-888-328-2666 This is a free call.

Customer Service is open 24 hours a day, 7 days a week to answer any questions you may have about how to get your benefits. The customer service number is first answered by a computer. You will be asked questions to help direct your call.

Call to find out:

  • Where you can use your card.
  • Your food stamp account balance.
  • Your cash account balance.

Call if:

  • You have questions or problems using your EBT card or secret PIN.
  • Your card is lost or stolen. You must report this immediately.
  • Your card does not work.

EBT Contacts

Email your questions to: Electronic Benefits Transfer (EBT)