*SNAP Recipients: Starting in January 2023, DSS will be texting renewal reminders to recipients who need to submit their renewal forms. Texts will come from the DSS Benefits Center phone number (855-626-6632). Texts will be strictly informational. They will NOT ask for identifying or personal information. Click here for more information.

*Don’t miss important news about your benefits: Update your contact info online now! Visit Update Us (ct.gov)

*24/7 access to DSS: Already a DSS client? Use the MyDSS mobile-friendly app: www.ct.gov/mydss. Apply & renew services at www.connect.ct.gov, plus get benefit status, notices, report changes, upload/send documents & more!

DSS Client Information Line and Benefits Center

Overview

Phone access is available through the DSS Client Information Line and Benefits Center.
 
  1. Call 1-855-626-6632
    (TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)

  2. Follow the prompts to get the information you need

Our automated ‘interactive voice-response’ telephone system helps DSS clients get the information you need without waiting to speak to an Eligibility Services Worker.  This Client Information Line service is available 24/7.  Opening a phone benefits account will support your 24/7 access.

You can also connect directly to a worker in our Benefits Center by following the phone menu prompts on Monday, Tuesday, Thursday & Friday from 7:30 a.m. to 4:30 p.m. Closed all day Wednesday as staff process applications, renewals & related work.  The Benefits Center is staffed with Eligibility Service Workers dedicated to answering your questions, processing change requests and providing you with information about other resources.

[Updated 1/19/23]