**The DSS Greater Hartford and New Britain Field Offices are closed, and are currently scheduled to re-open on Thursday, December 3, 2020

**DSS Field Offices are now open every Monday, Tuesday, Thursday and Friday, from 8 a.m. to 4 p.m.

**Field Offices and our telephone Benefits Center are closed on Wednesdays to allow our staff time to process applications, renewals and related work. Please visit www.ct.gov/dss/fieldoffices for full information about services at Field Offices, including interviews by appointment and Child Support services.

**24/7 access: Customers can access benefit and application information, at www.connect.ct.gov and www.ct.gov/dss/apply; or our Client Information Line at 1-855-6-CONNECT (1-855-626-6632) . More about 24/7 access options at www.ct.gov/dss/fieldoffices.

**Response time at our telephone Benefits Center, open every Monday, Tuesday, Thursday and Friday at 1-855-6-CONNECT (1-855-626-6632), is currently longer than usual.  Thank you for your patience.

DSS Client Information Line and Benefits Center

Overview

Phone access is available through the DSS Client Information Line and Benefits Center.
 
  1. Call 1-855-6-CONNECT (1-855-626-6632)
    (TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)

  2. Follow the prompts to get the information you need

Our automated ‘interactive voice-response’ telephone system helps DSS clients get the information you need without waiting to speak to an Eligibility Services Worker.  This Client Information Line service is available 24/7.  Opening a phone benefits account will support your 24/7 access.

You can also connect directly to a worker in our Benefits Center by following the phone menu prompts on Monday, Tuesday, Thursday and Friday, between 7:30 a.m. and 4 p.m. (closed Wednesday).  The Benefits Center is staffed with Eligibility Service Workers dedicated to answering your questions, processing change requests and providing you with information about other resources.