Phone access is available through the DSS Client Information Line and Benefits Center.
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
Follow the prompts to get the information you need
Our automated ‘interactive voice-response’ telephone system helps DSS clients get the information you need without waiting to speak to an Eligibility Services Worker. This Client Information Line service is available 24/7. Opening a phone benefits account will support your 24/7 access.
You can also connect directly to a worker in our Benefits Center by following the phone menu prompts on Monday, Tuesday, Wednesday, Thursday & Friday from 7:30 a.m. to 4:30 p.m. The Benefits Center is staffed with Eligibility Service Workers dedicated to answering your questions, processing change requests and providing you with information about other resources.