Phone access is available through the DSS Client Information Line and Benefits Center.
Follow the prompts to get the information you need
Our automated ‘interactive voice-response’ telephone system helps DSS clients get the information you need without waiting to speak to an eligibility worker. This Client Information Line service is available 24/7. Opening a phone benefits account will support your 24/7 access.
You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4:00 p.m. The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.