**All 12 DSS Field Offices are now open Monday, Tuesday, Thursday and Friday, from 8 a.m. to 4 p.m. for pick-up and drop-off of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of EBT cards & income verifications. For your convenience, secure drop-boxes are located outside each Field Office. Locations at www.ct.gov/dss/fieldoffices.

**Field Offices and our telephone Benefits Center are closed on Wednesdays to allow us time to process the paperwork you submitted to us. On Wednesdays, customers can check document status and get benefit information by calling our Client Information Line at 1-855-6-CONNECT. You can apply for benefits, obtain DSS forms and view information about your DSS benefits at www.connect.ct.gov

**Due to pandemic safety guidelines, in-person assistance such as interviewing and eligibility determination are not currently available at Field Offices. All visitors must wear masks and observe safe social distancing. 

**24/7 access: Customers can access benefit and application information, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Information and updates about child support are available at www.ct.gov/dss/childsupport.  Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covidfor DSS-specific updates.

**Response time at our telephone Benefits Center (1-855-6-CONNECT) is currently longer than usual.  Thank you for your patience.

Child Support - Custodial Party Information


The Department of Social Services (DSS), Office of Child Support Services (OCSS) offers child support services to any individual requiring help obtaining support. Child Support services include locating parents, establishing paternity, obtaining child support and medical support orders and collection of support payments on pre-existing orders. Services do not include divorce, custody or visitation actions. Additional information about child support services can be found in “A Brief Guide to Child Support Services in Connecticut” .

To apply for child support services, you must contact the local DSS Child Support office for the city or town where you live to make an appointment. Local offices can be found by clicking the following link:

Local Child Support Offices

If you are interested in child support services you are required to complete the following forms:

Application for IV-D Services

Financial Affidavit

If you have a pre-existing support order, you also must complete the following form:

Arrearage Payment Affidavit

Printing all required forms and filling them out completely prior to going to your appointment will save time for all. Applications are also available in all of the local child support offices. DO NOT SIGN any of the forms as they must be done in front of a child support investigator. Families who receive Temporary Family Assistance (TFA) do not need to complete an application. This is because a child support case is automatically generated upon the granting of cash assistance.

There is no initial application fee; however, the Office of Child Support Services (OCSS) will deduct a $35 annual fee from payments sent to a custodial party who has never received TFA. The fee is collected if at least $550 child support is disbursed by the State of Connecticut to the custodial party during a state fiscal year (July 1 – June 30). This fee will be deducted for each noncustodial parent against whom child support is being enforced.