**The DSS Greater Hartford and New Haven Field Offices are now available for pick-up and drop-off of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of EBT cards & income verifications. Lobby hours: 8:00 a.m. to 4:00 p.m. at 20 Meadow Rd., Windsor; and 50 Humphrey Street, New Haven.  Please note:  no in-person assistance such as interviewing and eligibility determination available yet, due to pandemic safety guidelines.  Visitors, please wear masks and observe safe social distancing.

 

**At all DSS Field Offices applications and drop-boxes are available.  For office locations, please visit www.ct.gov/dss/fieldoffices.

 

**Response time at our telephone Benefits Center (1-855-6-CONNECT) is currently longer than usual.  Thank you for your patience.

 

**24/7 access:  Customers can access benefit and application information, 24/7, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Full information on ways to contact DSS online, by phone, by mail, and at office dropboxes is at www.ct.gov/dss/fieldoffices. Information and updates about child support is available at www.ct.gov/dss/childsupport. Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covid for DSS-specific updates. Thank you.

Overview

The Department in Brief

The Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency.  DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns.  We support the basic needs of children, families, older and other adults, including persons with disabilities.  Services are delivered through 12 field offices, central administration, and online and phone access options.  With service partners, DSS:

• provides federal/state food and economic aid, health care coverage, independent living and home care, social work, child support, home-heating aid, protective services for older adults, and more vital service areas.

• supports the health of nearly 850,000 residents through HUSKY Health (Medicaid & Children’s Health Insurance Program), including medical, dental, behavioral health, prescription medications, long-term services and supports.

• helps nearly 370,000 residents afford food and supports Connecticut’s economy with federally-funded Supplemental Nutritional Assistance Program (SNAP).

• has 1,700 dedicated staff led by Commissioner Deidre S.Gifford, MD, MPH.


Vision, Mission and Values

DSS Vision

Guided by our shared belief in human potential, we envision a Connecticut where all have the opportunity to be healthy, secure and thriving.

DSS Mission

We, along with our partners, provide person-centered programs and services to enhance the well-being of individuals, families and communities.

DSS Values

Communication—Open and constructive sharing of information at all levels.
Respect
—Treating all people with dignity and understanding.
Service
—Professional commitment to excellence.
Accountability
—Personal and team responsibility for results.
Innovation
—Creating and embracing new ideas to improve our work.

To view the Department of Social Services’ annual report for State Fiscal Year 2019, please follow this link.