FAQs

  • About
    • What is myconneCT?
      Answer: myconneCT is the Connecticut Department of Revenue Services (DRS) new, mobile-friendly online portal for taxpayers and tax practitioners to manage their CT taxes 24 hours a day, 7 days a week. myconneCT provides faster, easier, and more accurate results than paper processing methods.
    • Which tax types can I file and pay from myconneCT?
      Answer:

      myconneCT is part of a multi-phase , multi-year modernization initiative. Not all tax types will be available in myconneCT at once. Each year, more tax types will be disabled in the Taxpayer Service Center (TSC) and available to file and pay from myconneCT until all tax types are available in myconneCT.

      Below is a list of tax types available in myconneCT:

      Tax Type File/Pay (Non-Logged In)
      		 File Pay Register Upload
       Admission & Dues    X X X  
       Alcoholic Beverages Tax, Form O-255    X X X  

       Form SB&T

      		 X        
       Attorney Occupational Tax X X X    
       Cannabis Tax   X X    
       Captive Insurance   X X X  
       Cigarette Dealer/Vendor   X X X  
       Cigarette Distributors   X X X  
       Cigarette Manufacturers   X X X  
       Cigarette Retailer/Dealer         X
       Controlling Interest Transfer Tax X X      
       Corporation Business Tax   X X X  
       Disaggregated Sales Report   X X X  
       Domestic Insurance   X X    
       Dry Cleaning Surcharge   X X    
       Electronic Cigarette Products   X X X  
       Estate and Gift Tax X X X    
       Foreign Insurance   X X X  
       Healthcare Center    X  X X   
       Income Tax Trust & Estate          X
       Individual Income Tax   X X X  
       Motor Carrier   X X X  
       Motor Vehicle Fuel Tax   X X X  
       Non-Admitted Insurance   X X X  
       PACT Act Reports    X X
      		 
       Pass Through Entity   X X X  
       Petroleum Gross Earnings   X X X X
       Prepaid Wireless Fee E 911 Fee   X X X  
       Real Estate Conveyance Tax  


      		 
       Rental Surcharge   X X X  
       Risk Retention Group   X X X  
       Room Occupancy (Bed & Breakfast Occupancy)   X X X  
       Sales and Use / Business Use   X X X  
       Special Fuel   X X X  
       Tax Paid Motor Vehicle   X X X X
       Tobacco Products          
       Tourism Surcharge          
       Utility Companies Tax (Electric)          
       Utility Companies Tax (Gas)          
       Withholding (WTH coupon, CT-8109, CT-941, CT-945, *CT-W3, *CT-1096 & W2/1099)          

      *Payment not applicable with these forms

    • What are the benefits of myconneCT?
      Answer:
      • myconneCT is the most accurate way to file your returns. Errors are reduced because the system does the calculations for you. It also ensures all required information is included on your return before it is submitted.
      • You can file your return early and wait to pay by scheduling your payment for a future date.
      • You will receive a confirmation number that will ensure the Connecticut Department of Revenue Services received your return and/or payment. You can view your return and payment history at any time frame.
      • If you have multiple accounts, you can access all of your accounts in one place.
      • If you misplace correspondence, you can view most electronic versions of correspondences, such as notices or letters.
    • Is myconneCT a secure website?
      Answer: Yes, myconneCT was designed using up-to-date security technology and utilizes SHA 512 encryption to ensure the privacy of your transactions. Additionally, the logon and user authentication areas are designed to ensure that users can access their tax filing information in a secure environment.
    • How does myconneCT keep my information safe?
      Answer: myconneCT keeps your information safe and your privacy secure by using multiple security layers within the application. myconneCT will also log you out automatically after 15 minutes of inactivity.
    • What can I do to protect my information?
      Answer:
      1. Do not share your username or password with anyone.
      2. Be sure your password is difficult to guess and unique to this account (i.e. do not use the same password for myconneCT that you use for any other online accounts). See What are the rules for creating a password on myconneCT?
      3. Always log off. Once you have completed your transactions it is important to log off, so you do not leave a “live” session active for someone else to use.
        • Note: Your account will automatically log off after 15 minutes of inactivity.
      4. Close the browser window where you were logged into myconneCT when finished.
      5. Never respond to an email that asks for transaction or personal profile information. myconneCT-related emails from DRS will:
        1. Never ask you to send personal information.
        2. Only notify you that you have new information to view in your myconneCT account.
    • Which Web browsers can I use to access myconneCT?
      Answer:
      • Internet Explorer Browsers 5.0 and higher
      • Microsoft Edge
      • Google Chrome
      • Mozilla Firefox
      • Opera
      • Safari for Apple
    • What is a Third Party Bulk Filer?
      Answer:

      Third Party Bulk Filers (TPBF) are both taxpayers and paid preparers. TPBFs file for themselves and others. They can bulk upload returns or payments on behalf of their clients, as well as manage tax accounts for themselves and their clients.

      For information about Third Party filing methods and file layouts, visit portal.ct.gov/DRS/myconneCT-TPBF.
  • Alcoholic Beverage Tax - ALB
  • Attorney Occupational Tax - OCC
  • Cannabis Tax - CAN
  • Controlling Interest Transfer Taxes - CIT
  • Estate and Gift Tax - UGE
  • For Individuals - Logon Access
    • How do I create a username in myconneCT
      Answer:

      Individuals can create a username and password by entering:

      • Your Federal Adjusted Gross Income from one of your most recent Connecticut income tax returns filed in the last three years; or
      • If you have never filed a Connecticut income tax return, you must use a valid Connecticut driver’s license or Connecticut non-driver ID.
    • What is Two-Step Verification?
      Answer:

      Two-Step Verification is a security measure that requires you to provide your password and a verification code sent to a secure location (i.e., phone, email, authentication application) to which only you have access.

      Two-step verification is not required, but it is recommended.

      You can set up two-step verification the first time you log into your account, or you can opt to disable this functionality as follows:

      1. Log into myconneCT.
      2. The Two-Step Verification window is displayed. This will display the first time the new taxpayer logs in. If you choose to set it up, you can select either Text Message, Email, or Authentication App.
      3. You can choose not to use two-step verification by selecting the Disable hyperlink.

      Existing myconneCT users will not see the two-step verification option prompt when you first login. To set up the two-step verification:

      1. Log into myconneCT.
      2. Click the Manage My Profile hyperlink.
      3. Click the Change Two-Step Settings hyperlink.
      4. Click the Enable hyperlink
      5. You will have the option to select either Text Message, Email, or Authentication App.

      Once you have set up the two-step verification process and log into myconneCT a second time, you will have the option to select “Trust this device." Once you have selected that option, you will not be prompted upon future logins if you are using the same device.

    • Are there any functions not available to account managers and third-party bulk filers?
      Answer:

      The following functions will only be available to standard, full-access accounts. Account managers and third-party bulk filers will not have access to:

      • Report a missing or stolen refund
      • Request a payment plan
      • Request an individual status letter
      • Submit a CERT-106
  • Individual Income Tax Payments
  • Individual Returns
    • Which tax years are available to file on myconneCT
      Answer:

      The earliest return that can be filed is the 2020 return. The latest return that can be filed is the current year return.

    • What do I need to file my return on myconneCT?
      Answer:

      Before you begin, gather all your records, including all your federal Forms W-2 and 1099, and your completed federal income tax return. You will need the information on your federal return to complete your Connecticut return.

      Please be prepared to submit any of the following forms as attachments. If applicable, you must include them in your filing:

      • Form CT-1040CRC, Claim of Right Credit
      • Form CT-19IT, Title 19 Status Release
      • Form 1310, Refund Due for a Deceased Taxpayer
      • Form CT-8379, Nonobligated Spouse Claim
      • Form CT-2210, Underpayment of Estimated Income Tax by Individuals, Trusts, and Estates
      • Other (e.g., copy of your federal return, other jurisdiction etc.)
    • Can I report a missing or stolen refund?
      Answer:

      You can report a missing or stolen refund from your myconneCT account as follows:  

      1. Log into myconneCT.
      2. Click the More… tab.
      3. In the Individual Income Tax Refund Status panel, click the CT-3911 - Report Missing or Stolen Refund link.
    • Where is my Refund?
      Answer:

      The Where's my Refund? search is available both logged in and not logged in on myconneCT. If you are logged into myconneCT, the Where’s my refund? hyperlink can be found by clicking on the More… tab and then viewing the Individual Income Tax Refund Status section.

      There are four refund statuses you can receive:

      Status

      Description

      Processed

      Your return has been processed and the refund has been issued.

      Under Review

      Your return has been received and is being processed.

      Undeliverable

      Your refund has been returned with a bad address. Please log in to myconneCT and provide your correct address.

      Not Found

      The information provided does not match our records. If you mailed your return more than 12 weeks ago or e-filed more than 2 weeks ago, and you do not have a Connecticut Confirmation number, then please resubmit your return.

    • Can I submit CERT-106, Claim for Refund of Use Tax Paid on Motor Vehicle Purchased from Other than a Motor Vehicle Dealer, through myconneCT?
      Answer:

      Claims for refund of use tax paid on motor vehicles can be filed on myconneCT, however, you must have a myconneCT logon.

      1. Log into myconneCT.
      2. Click the More… tab.
      3. Under the Refund of Use Tax Paid panel, click the Submit CERT-106 - Refund of Use Tax Paid on Motor Vehicle hyperlink.
    • Can I request a status letter?
      Answer:

      You can obtain a status letter when logged into your myconneCT account. The letter of good standing request expires 30 days from the date requested.

      1. Log into myconneCT.
      2. Click the More… tab.
      3. In the Correspondence panel, click the Request Status Letter – Individual Income Tax hyperlink.
      4. A message will appear to note if the request was approved or denied.
      5. Click the Submit button. A confirmation screen is displayed.
      6. Click OK.
      7. If the Status Letter is approved, you can obtain the letter by clicking the Search Submission hyperlink under the Submissions panel. The pending submission is displayed on the Pending tab.
    • Can I add a tax type to my account?
      Answer:
      1. Log into myconneCT.
      2. Click the More… tab.
      3. Scroll down to bring all panels into view.
      4. In the Taxpayer Updates panel, click the Add Additional Accounts and Locations hyperlink.
      5. The next steps required will be determined based on the additional tax type(s) requested.
    • How do I submit Form CT-2210 through myconneCT?
      Answer:

      Taxpayers, and third parties, can submit a completed Form CT-2210 as an attachment on myconneCT. This is available for individual accounts and trust and estate accounts.

      1. Log into myconneCT.
      2. Click the More… tab.
      3. In the Correspondence panel, click the Send Message hyperlink.
      4. Click the Individual Income Tax hyperlink (for IND).
      5. Click the applicable period hyperlink.
      6. Click the Payment/Billing hyperlink.
      7. Click the Submit Form CT-2210 hyperlink.
  • Logon Access
    • I’m a tax preparer requesting access to additional accounts for my clients in myconneCT, do I need to wait for an approval before I get access to the other accounts?
      Answer:

      No. You do not need to wait, you get immediate access. The client does not have to confirm access.

    • Can I add secondary logons in myconneCT similar to the TSC?
      Answer:

      Yes, you can add secondary logons in myconneCT similar to the TSC. Click on Manage My Profile to add secondary logons. However, there is no longer an option to just view only or pay only. Users will have access to both file and pay, however, you can setup users for specific tax types.

      Steps to add secondary logons

      1. Click on Manage My Profile
      2. Click on More…
      3. Click on Manage Secondary Logons
      4. Click Add
    • Can I use my TSC credentials to log in to myconneCT?
      Answer:

      No. You must create a myconneCT username and password.

    • I was locked out of myconneCT, how do I unlock the account?
      Answer: The account will automatically unlock after 1 hour, OR you may call DRS and an examiner can unlock the account.
    • I’m trying to create a profile on myconneCT, why won’t it accept my username?
      Answer: Usernames are limited to one username per person or profile. You will not be able to use the same username that is already being used for another profile. However, the same email address is allowed for multiple profiles.
    • My user ID/password isn't working, how do I reset the account?
      Answer: You can use the link on myconneCT that says Forgot username or password to reset your password, OR you may call DRS and an examiner can send an email to reset the password.
    • When I’m creating a profile, why isn’t myconneCT accepting my business name when validating the business name?
      Answer:

      Your business name must match our records.

      Sole proprietors will need to log in using their legal name (i.e. Last name, First name), not their DBA name.

    • What do I need to create a myconneCT username?
      Answer:

      If you are a first-time user, you will need the following to create a myconneCT Username & Password:

      1. Either your Federal Employer Identification Number (FEIN) or Connecticut Tax Registration Number (CT Reg. Number). This is your 7 or 8 digit Taxpayer Identification number followed by a 3 digit location identifier.
      2. The taxpayer's last name or business entity’s legal name
      3. One of the following:
      • *Letter ID - Displayed on most Connecticut Department of Revenue Services (DRS) correspondence
      • One of the last 3 payments you made to DRS
      • One of the last 3 return tax due amounts already reported to the Connecticut DRS
      • Validation pin number that was mailed to the address on-file for the Connecticut taxpayer

      *A Letter ID is a unique number printed on most DRS correspondence. The Letter ID is located in the upper right-hand corner of the letter. You may use the Letter ID to authenticate in myconneCT for the first time. If you contact DRS about a letter, refer to the Letter ID and one of our representatives will locate and view a copy of your letter to address your issue quickly.

    • I forgot my TIN or CT Registration Number. What should I do?
      Answer: You can find this information in the Taxpayer Service Center (TSC). If are unable to find the information in TSC or cannot locate any paper correspondence with this information, contact DRS for assistance (see Contact Us).
    • What Access Types are available in myconneCT?
      Answer:

      There are two access types you can request when you create your username:

      1. Standard: Business owners and authorized users who need to file and pay for their own business tax accounts as well as other clients; and do not need access to bulk upload options
      2. Third Party Bulk Filer (TPBF): Taxpayers that are Paid Preparers, who file for themselves as well as others, and need to bulk upload returns or payments on behalf of their clients as well as manage tax accounts for themselves and their clients.
    • How do I sign up with myconneCT as a Standard User?
      Answer:
      1. Click the Create a Username hyperlink.
      2. Review the information and click the Next button.
      3. Select the Standard User access type.
      4. Complete the Verify Your Information section.
      5. Complete the Verify Your Account Information section.
      6. Complete the Create a Username section.
      7. Click Submit. You will receive confirmation that your profile has been created.
    • How do I sign up with myconneCT as a Bulk Filer?
      Answer:
      1. Click the Create a Username hyperlink.
      2. Click the Next button after reviewing "What do I need to get started in myconneCT" information.
      3. Select the Third Party Bulk Filer (TPBF) access type.
      4. Complete the Verify Your Information section.
      5. Complete the Verify Your Account Information section (if applicable).
      6. Complete the Create a Username section.
      7. Click Submit. You will receive confirmation that your profile has been created.
    • What are the rules for creating a password on myconneCT?
      Answer:

      Your password must adhere to the following rules:

      • 8 characters minimum
      • Include both letters and numbers
      • Include both upper case and lower case letters
      • Include at least 1 special character
      • Cannot be the same as the username
    • What if I don't have an email address?
      Answer: An e-mail address is required to set up a username in myconneCT. If you do not have a personal e-mail address, you can sign up for a free account with websites such as Google, Hotmail, and Yahoo.
    • What if I forget my password?
      Answer:
      1. Click the Forgot Username or Password? hyperlink on the myconneCT home page.
      2. Enter your username.
      3. Click the Submit button.
        • Note: An email will be sent to the email address provided when you set up your logon.
      4. Check your inbox for an email. If you did not receive the email check your Junk e-mail folder.
      5. Click the hyperlink in the email and enter the answer to your secret question to continue the password reset process.
      6. Click the Next button.
      7. Type your new password in the New Password field.
      8. Type your new password in the Confirm Password field.
      9. Click the Submit button.
      10. Click the Ok button.
      11. Login with your username and new password.
    • What if I forget my Username?
      Answer:

      If you forget your username:

      1. Click the Forgot Username or Password? hyperlink on the myconneCT home page.
      2. Click the Forgot your username? hyperlink.
      3. Enter your email address and click Submit.

        Note: An email will be sent to the email address you provided when you created your username.

      4. Check your inbox for an email with your username. If you did not receive the email check your Junk e-mail folder.
      5. Login with your username and password
    • What if the email address to reset my username or password is no longer valid?
      Answer: If your email address is no longer valid, you can create a new username once you have created a new email address. If you need further assistance, contact DRS (see Contact Us).
    • Can a business have multiple persons with usernames in myconneCT?
      Answer: Yes. Each authorized person should follow the steps required to create their own username for myconneCT.
    • What is a Secondary Logon?
      Answer: A Secondary Logon is an additional logon created by the myconneCT Administrator for a business to provide additional users with access to either all tax types or specific tax types for that business in myconneCT. For example, the myconneCT Administrator could designate one user in the business to file returns for Sales Tax and another user to file returns for Withholding Tax.
    • If I am a bulk filer or third party preparer, do I have to create a username and password for each client?
      Answer:

      No. myconneCT only requires you to setup one username and password to manage all of your clients’ accounts, including your own CT taxes.

    • How do I request access to my clients accounts?
      Answer:
      1. Log in to myconneCT.
      2. Open the More... menu.
      3. Locate the Access group and click the Add Access to Another Business hyperlink. You will need the following information:
        • The taxpayer's Connecticut Tax Registration Number
        • The taxpayer's last name or business entity’s legal name  
        • The Connecticut Tax Registration Number associated with each of the taxpayer’s account(s)
        • One of the following for each account entered:
          • Letter ID - Displayed on most Connecticut Department of Revenue Services (DRS) correspondence
          • One of the last 3 payments the taxpayer made to DRS
          • One of the last 3 return tax due amounts already reported to the Connecticut DRS
          • The account ID that corresponds to the requested account
      4. Click the Next button.
      5. Enter the required information for each step.
      6. Click Submit to submit your request.
  • Registration
    • Can I change my organization type in myconneCT?
      Answer:

      Yes, if you are changing the structure of your organization and are required to provide a new Federal Employer Identification Number (FEIN).

      1. Go to myconneCT.
      2. From the Business Registration group, click the New Business/Need a CT Registration Number? hyperlink.
      3. Review the overview and confirm you have the information you need to register your business.
      4. Click Next.
      5. Select Changing organization type.
      6. Provide the requested information until you have completed all required steps.
      7. Click Submit.

      Important: If you are changing the structure of your organization and keeping the same FEIN, please exit the registration application and contact the DRS by logging into myconneCT to "send a message" using the "Messages" feature within the myconneCT application.

    • Can I reopen a tax account in myconneCT?
      Answer: No. You only have the capability to close an account. Contact DRS to reopen the account.
    • Can I save my registration application and finish it later?
      Answer:

      Yes. To save the registration, select the Save Draft button. You will be asked to provide your email address and will receive a confirmation code for your records.

      To access the saved registration application:

      1. Go to the myconneCT homepage.
      2. Locate the Submissions group and click the Find a Submission hyperlink.
      3. Use the email address you provided and the confirmation code you received to gain access to the incomplete registration application.

      Your application will be saved for 30 business days.

    • How do I register a new business?
      Answer:

      To register a new business, you must complete the registration application (also referred to as the REG-1) through myconneCT. For a list of tax types that you can register for in myconneCT, see Which tax types can I file, pay, and register for in myconneCT?.

       To register: 

      1. Go to myconneCT.
      2. From the Business Registration group, click the New Business/Need a CT Registration Number? hyperlink.
      3. Review the overview and confirm you have the information you need to register your business.
      4. Click Next and provide the requested information until you have completed the registration.

      Note: myconneCT does not yet support the tax types listed below, including the registration application.

      • REG-1 Addendum D: Alcoholic Beverages
      • REG-1 Addendum E: Bottle Deposit Initiator, Certified Competitive Video Service Provider Companies Tax, Community Antenna Television System Companies Tax, Intermediate Care Facility Provider, Hospital Provider, Nursing Home Provider, Railroad Companies Tax, Satellite Companies Tax, Solid Waste Assessment, Suppliers of Natural Gas, Transportation Network Company, Utility Companies Tax

      IMPORTANT: If you are not registered with the DRS or have a CT Tax Registration Number, you must first complete the registration application on myconneCT to obtain a CT Tax Registration Number. Then, you must complete a paper REG-1 Addendum D or REG-1 Addendum E, as applicable, and mail the completed addendum to DRS. If you are currently registered with DRS and just need to add one of the tax types above, complete the applicable addendum and mail it to DRS.

    • How do register a new tax type / How do I add a new tax type or add a new location?
      Answer:

      If you are already registered with DRS and have a CT Registration Number, you can log in to myconneCT to add additional accounts and locations.

      1. Log in to myconneCT.
      2. Go to More… tab.
      3. Locate the Taxpayer Updates group and click the Add Additional Accounts and Locations.
      4. Click Next.
      5. Select either Registering for additional accounts or Opening a new location.
      6. Click Next.
      7. Provide the required information.
      8. Make any required payments.
      9. Provide the required electronic signature.
      10. Click Submit.

      IMPORTANT: myconneCT does not yet support the tax types listed below. To register for these tax types, complete a paper REG-1 Addendum D or REG-1 Addendum E, as applicable, and mail the completed Addendum to DRS. If you are not currently registered with DRS or have a CT Tax Registration Number, you must first complete the registration application on myconneCT to obtain a CT Tax Registration Number.

      • REG-1 Addendum D: Alcoholic Beverages
      • REG-1 Addendum E: Bottle Deposit Initiator, Certified Competitive Video Service Provider Companies Tax, Community Antenna Television System Companies Tax, Intermediate Care Facility Provider, Hospital Provider, Nursing Home Provider, Railroad Companies Tax, Satellite Companies Tax, Solid Waste Assessment, Suppliers of Natural Gas, Transportation Network Company, Utility Companies Tax
    • My address has changed. How do I obtain a new permit with the correct address?
      Answer:

      In order to receive a new permit, you must first complete an address change in myconneCT. For instructions on how to update your address, see How do I update address information?

      A new permit with the correct address will be issued once the change of address request has been completed by DRS.

    • How do I close an account?
      Answer:
      1. Log in to myconneCT.
      2. Open the More... menu.
      3. Locate the Taxpayer Updates group and click the Close Accounts hyperlink.
      4. From the Account Closure window, identify the accounts you wish to close.
      5. Enter the closure date in the Date of Closure column.
      6. Click Next.
      7. Review the Accounts to be closed, then click Submit. You will receive confirmation of your request. 
    • How do I close my business?
      Answer:

      You must close all your accounts with DRS using either myconneCT or TSC. See Which tax types can I file, pay, and register for in myconneCT? to determine which tax types can be closed using myconneCT. All other tax types should be closed using TSC.

      To close a business in myconneCT:

      1. Log in to myconneCT.
      2. Go to More… tab.
      3. Locate the Taxpayer Updates group and click the Close Accounts hyperlink.
      4. Enter the date of closure for the accounts you wish to close.
      5. Click Next.
      6. Review the accounts you wish to close, as well as the remaining open accounts (if applicable).
      7. Click Submit.

      Important: If you are registered with the Secretary of State, you must notify them as well.

    • Can I close a business for my client?
      Answer: No. If you are a third party, you cannot close your client’s accounts.
  • Returns
    • Can I file a return online if I don't have a myconneCT account?
      Answer:

      No. In order to file returns online you must create a myconneCT username and log in to myconneCT.

    • For which tax types can I carry forward credit from a previous quarter?
      Answer:

      Pass Through Entity, Trust & Estate, Corporation Business Tax, Unrelated Business, Withholding (Wage & Non-Wage), Domestic Insurance, Foreign Insurance, and Health Care Center.

    • How do I correct a W-2 and CT-W3 I submitted?
      Answer:

      Log into your myconneCT account, go to view the return by selecting View/File Returns and View Period Detail then click on View or Amend Return. When amending the return, you can either update one or all of the associated W2’s. You will then be taken to the completed Form CT-W3 where you will need to update any figures that may be incorrect.

    • How do I file a prior period return for a tax type available in myconneCT, if the prior period I need is not available in myconneCT?
      Answer:

      Obtain, complete, and mail a paper copy of the return to DRS. Paper filing does not change the electronic payment requirement.

    • How do I file a return?
      Answer:
      1. Log in to myconneCT.
        • Note: If you are a Third Party Bulk Filer and have access to multiple accounts including your own, you must first select the account for which you are filing a return.
      2. Identify the tax type for which you wish to file and click the View/File Return hyperlink
      3. Click the View Period Detail hyperlink.
      4. From the Returns tab, select the period for which you wish to file a return.
      5. Complete the return details.
        1. Note: If there is tax due, you will be prompted to make a payment before submitting the return. Select the payment method: Direct Payment, Credit Card, or ACH/Pay after filing.
          1. If you select Direct Payment, enter the required payment details.
          2. If you select Credit Card, you will be prompted to make a Credit Card Payment once the return has been submitted.
          3. If you select ACH/Pay after filing, you can continue submitting your return without making a payment.
      6. Enter your electronic signature on the Declaration of Taxpayer(s) page.
      7. Click the Submit button.

      Once the return request is submitted, a Confirmation page is displayed. From the Confirmation page, you can click the Printable View button to print a receipt for your return. This receipt is for your records only. Do not mail a copy of the return to the agency. Doing so can result in duplicate filings and delayed processing.

    • How do I file my Disaggregated Sales Tax Report?
      Answer:

      To upload your Disaggregated Sales Tax Report, you must upload a file using the pre-defined comma separated value (CSV) file format as posted here: portal.ct.gov/DRS/myconneCT/TPBF

      Please note there is an Excel spreadsheet solution available to help build the file.

      To file your Disaggregated Sales Tax Report using myconneCT:

      1. Prepare the file for upload with the date from the year you are filing for.

      • Each field should represent a line item from the sales return you are reporting.
      • Each row should represent a municipality.

      2. Upload your Disaggregated Sales Tax Report:

      • Log into myconneCT.
      • Go to the More tab.
      • Click on the Disaggregated Sales Tax Report Upload hyperlink.
      • Then choose your file to upload.
        • If any errors are found during the upload process, myconneCT will identify and explain each individual error. You must correct all errors on your file and then upload the file again.
      • Confirm the total number of municipalities uploaded in your Disaggregated Sales Tax Report.
      Receive confirmation of submission.
    • How do I request and extension of time to file or pay?
      Answer:
      1. Log in to myconneCT.
      2. From the Summary tab, locate the tax account for which you would like to request an extension.
      3. Click the File an Extension hyperlink.
      4. Enter the payment amount or click the check box to acknowledge you are filing a $0 extension.
      5. Click Next.
      6. Complete the Declaration of Taxpayer(s).
      7. Click Submit. You will receive a confirmation for your records.
    • How far back can I file on myconneCT?
      Answer:

      You can amend returns up to 42 months in the past. If you have a delinquency, then you can file that at any point in time, even if it’s further than 42 months.

    • How is the signatory different from filing a return and making a payment?
      Answer:

      When you reach the declaration while filing a return, you need to enter your signature (typed).

      When making a payment, you need to enter your password (the same password you used to get into myconneCT).

      When filing a return and making a payment during the same transaction, you will start out with the filing of the return. Once the return is filled out, you will then be prompted to enter your payment information if there is an amount due.

    • I am trying to file a Disaggregated Sales Tax Report, but do not see the option when logging into my account, what do I do?
      Answer:

      Click on the More… tab and you will see the option to file the report.

    • Can I start a return and finish it later?
      Answer:

      Yes. You can begin filling out a return and complete it at a later time. If you have not submitted the saved return after 15 days you will receive a warning that you have started and not completed a return. After 30 days, the incomplete return will be deleted and you will need to start over when filing your return.

      To save your return:

      1. Click the Save Draft button to save your changes. (This requires you to finish your changes at a later time and submit the changes in order for the return to be posted.)
      2. Click Finish Later.

      To retrieve your return:

      1. Click the Submissions tab and then the hyperlink for the request under the Draft Submissions column.
      2. Locate the return.
        1. Click the Continue Editing hyperlink to make updates to the return.
        2. Click the Delete Submission hyperlink to delete the return.
      3. If you have chosen to continue editing the return, enter the details of the return, submit the return. If there is tax due, select the appropriate payment option.
      Once the return request is submitted, the Confirmation page is displayed. You can print a receipt of the return for your records or return to the Summary page.
    • How do I amend a return?
      Answer:
      1. Click the Submissions tab and then the hyperlink for the request under the Draft Submissions column.
      2. Locate the return.
        1. Click the Continue Editing hyperlink to make updates to the return.
        2. Click the Delete Submission hyperlink to delete the return.
      3. If you have chosen to continue editing the return, enter the details of the return, submit the return. If there is tax due, select the appropriate payment option.
      4. Once the return request is submitted, the Confirmation page is displayed. You can print a receipt of the return for your records or return to the Summary page.
    • How do I view previously filed returns?
      Answer:
      1. Log in to myconneCT.
      2. Locate the tax account for which you would like to view your filed return.
      3. Click the View/File Returns and View Period Detail hyperlink. A list of periods for the tax type is displayed.
      4. Click the View or Amend Return hyperlink for the period you wish to view.
      5. View the return.

      Note: If you wish to view the full details (line items) of a return previously filed through the Taxpayer Service Center (TSC), you must view the return in the TSC.

      If you wish to print a copy of your return, complete the following steps:

      1. Click the Print hyperlink. A summary of the return will open up in a new tab in your browser.
      2. Click the printer icon in the top right corner of your screen to print the image.
    • Can I print a copy of my return?
      Answer:

      Yes.  Immediately after you file your return, a summary of your return can be printed from the Confirmation page. Click the Printable View button on the Confirmation page. Click the printer icon in the top right corner of the screen.

      If you wish to print a previously filed return, complete the following steps:

      1. Log in to myconneCT.
      2. Locate the tax account for which you would like to amend your return.
      3. Click the View/File Returns and View Period Detail hyperlink. A list of periods for the tax type is displayed.
      4. Click the View or Amend Return hyperlink for the period you wish to amend.
      5. Click the Print hyperlink. A summary of the return will open up in a new tab in your browser.
      6. Click the printer icon in the top right corner of your screen to print the image.
    • How can I be sure that DRS has received my return on time?
      Answer: In myconneCT, your return is considered filed on the date you submit your return. You will receive immediate confirmation of your return submission.
  • Payments
    • Can I make payments if I don't have a myconneCT account?
      Answer:

      Yes. If you have received a bill from DRS, you can make the payment online using the Letter ID located on the top right corner of your billing notice.

      1. Go to myconneCT.
      2. Locate the Payments group and click Make a Bill Payment hyperlink.
      3. Enter the Letter ID from the top right corner of the billing notice you received.
      4. Enter the payment information:
        1. Select the payment type.
        2. Enter your bank account information.
        3. The payment date will default to the current date and the payment amount will default to the amount due. You can change the payment amount, although full payment is expected. You can also schedule your payment date up to 45 days from the current date.
        4. Confirm the payment amount.
      5. Click Submit.
    • Can I sign up for a payment plan on myconneCT?
      Answer:

      You can’t set up a payment plan on myconneCT, but once you have a payment plan, you will be able to go to myconneCT, Action Center, and will be able to see an option to make a payment.

    • How do I make an estimated payment?
      Answer:
      1. Log in to myconneCT.
      2. Locate the tax account for which you would like to make an estimated payment.
      3. Click the Make an Estimated Payment hyperlink.
      4. Select ACH debit payment or credit card payment.
        1. If you select credit card payment:
          1. Select the payment type.
          2. Select the Period End date.
          3. The payment date will default to the current date. You can change the date.
          4. Enter the payment amount.
          5. Click Next. You will be directed to the ACI Payments, Inc.* website to enter your credit card information and submit your payment.
            • Note: myconneCT does not save any credit card information.
        2. If you select ACH debit card payment:
          1. Select the payment type.
          2. Enter your bank account information.
            • Note: If you have already saved bank account information, you can select your information from the drop-down.
          3. Select the Period End date.
          4. The payment date will default to the current date. You can change the date.
          5. Enter and confirm the payment amount.
          6. Click Submit.
      *ACI Payments, Inc. is a third party vendor we have partnered with to provide you the option to pay with a credit card.
    • How do I request a penalty waiver?
      Answer:
      1. Log in to myconneCT.
      2. Open the More… menu.
      3. Located the Penalty Waiver group, then click the Request a Penalty Waiver hyperlink.
      4. Review the penalty waiver information, and click Next.
      5. Select the Account Type.
      6. Select the Penalty Type.
      7. Click Next.
      8. Click the check box in the Request Waiver column for the penalties that are eligible for a penalty waiver request.
      9. Click Next.
      10. Required: Provide details of why you were not able to comply with your tax obligations.
      11. Click Next.
      12. Optional: Provide any supporting documentation you may have.
      13. Click Next.
      14. Enter your signature and click Submit. You will receive a confirmation of the submission for your records.
    • I accidentally submitted two payments, how can I cancel one?
      Answer: If you realize the mistake immediately, you can cancel the payment in myconneCT. If it has already come out of your bank account, send a secure message to DRS requesting the payment be reversed.
    • I made a payment to DRS in error. Can I request a refund?
      Answer:

      Contact the DRS with your request by logging into myconneCT to "send a message" using the "Messages" feature within the application. See How do I send a secure message?

    • If I scheduled a payment in the TSC for a tax type that is now in myconneCT, will I be able to see it in myconneCT?
      Answer: No, however, the payment for that tax type will have been applied to your account. You do not need to make a second payment. If there is a situation where a duplicate payment has been made, contact DRS for assistance.
    • What payment methods are offered?
      Answer:
      • ACH Debit/Direct Payment (Recommended) – This option allows you to pay with your checking or savings account.
      • Credit Card – This option allows you to pay by credit card. You will be directed to the ACI Payments, Inc.* website to enter your credit card information and submit your payment. The following credit cards are accepted: American Express, Discover, MasterCard, or VISA. Payments are subject to a convenience fee.
        • Note: myconneCT does not save any credit card information.
      • ACH Credit/Pay After Filing – This option is only available when you are filing a return. ACH Credit/Pay After Filing allows you to submit your return without payment and make a payment at a later date.

      *ACI Payments, Inc. is a third party vendor we have partnered with to provide you the option to pay with a credit card.

    • When making a payment, when do I select IAT Direct Payment – Funded from Outside US?
      Answer:

      For example, if you are in Canada, but have a US bank account, you still need to select this because it’s funded from outside the US.

    • How do I make a payment?
      Answer:

      When you file your return, you will be prompted to make a payment if there is a balance due using one of three payment methods: ACH Debit/Direct Payment, Credit Card, or ACH Credit/Pay After Filing. You also have the option to make standalone payments in myconneCT.

      1. Log in to myconneCT.
      2. Locate the tax account for which you would like make a payment.
      3. Click the Make a Payment hyperlink.
      4. Select ACH debit payment or credit card payment.
        1. If you select credit card payment:
          1. Select the payment type. The payment date will default to the current date and the payment amount will default to the amount due. You can change the date and the amount.
          2. Click Next. You will be directed to the *ACI Payments, Inc. (formerly Official Payments) website to enter your credit card information and submit your payment.
          3. Note: myconneCT does not save any credit card information.
        2. If you select ACH debit card payment:
          1. Select the payment type.
          2. Enter your bank account information.
            • Note: If you have already saved bank account information, you can select your information from the drop-down.
          3. The payment date will default to the current date and the payment amount will default to the amount due. You can change the payment date and the amount due. The payment date cannot be later than the due date of the return.
          4. Confirm the payment amount.
          5. Click Submit.
      *ACI Payments is third party vendor we have partnered with to provide you with the option to pay with a credit card.
    • How do I see payments I have made in myconneCT?
      Answer:
      1. Log in to myconneCT.
      2. Open the More… menu.
      3. Locate the Submissions group and click the View Submissions hyperlink.
      4. If you wish to view a pending payment, click the Pending tab.
      5. If you wish to view a processed payment, click the Processed tab.
      6. Click the hyperlink for the payment submission you wish to view.­­
        • Note: Only payments submitted through myconneCT are viewable in myconneCT.
    • How far into the future can I set up a payment?
      Answer:

      Most ACH Debit/Direct Payment business tax payments can be scheduled up to 45 days into the future. Credit card payments cannot have a future payment date.

      • Note: Payments must be made by 11:59 PM Eastern Standard Time (EST) of the due date to be considered timely.
    • How do I cancel a payment made by ACH Debit direct payment?
      Answer:

      Payments that have been processed cannot be cancelled. Only pending payments can be cancelled. Pending payments are payments that have not yet been processed by the agency.

      1. Log in to myconneCT.
      2. Open the More… menu.
      3. Locate the Submissions group and click the View Submissions hyperlink.
      4. Click the Pending tab.
        • Note: If the Pending tab is not available, you do not have any pending payments and the payment cannot be cancelled.
      5. Click the hyperlink for the payment submission you wish to cancel.
      6. Click the Cancel hyperlink.
    • Can I cancel a credit card payment?
      Answer:

      No. Once a credit card payment has been made via myconneCT, it cannot be cancelled.

  • Banking Information
    • How can I add a bank account in myconneCT
      Answer:

      A bank account can be added in myconneCT at the time of filing or it can be added through the following steps:

      1. Select Manage My Profile  
      2. Open the More… menu  
      3. Click on Payment channels  
      4. Click Manage payment channels
      5. Click Setup new payment channel
    • How can I remove a bank account from myconneCT
      Answer:
      1. Select Manage My Profile  
      2. Open the More… menu  
      3. Click on Payment channels  
      4. Click Manage payment channels 
      5. Click on the bank name
      6. Click Remove this payment channel
    • How do I save banking information in myconneCT?
      Answer:

      In myconneCT, you can save your bank account information by setting up a payment channel.

      1. Log in to myconneCT.
      2. Click Manage My Profile in the upper right hand corner.
      3. Open the More…menu.
      4. Click the Manage Payment Channels hyperlink.
      5. Click the Setup new payment channel hyperlink.
      6. Select the payment type and enter the required information: Bank account type (checking or savings), routing number, and account number.
      7. Click Save.
    • Will the banking information carry over from TSC to myconneCT
      Answer: No. You will need to add your banking information, usernames, and relationships with secondary logons to myconneCT.
    • How do I change banking information in myconneCT?
      Answer: If you want to change your banking information, remove your current payment channel and setup a new payment channel.
    • Can I save my credit card payment information?
      Answer: No. Credit card payments are completed using a third party vendor, ACI Payments, Inc. (formerly Official Payments). myconneCT does not save credit card information.
  • General
    • Can I change my email address in myconneCT
      Answer:

      To change an email address in myconneCT, you can click on Manage My Profile, OR you may call DRS and an examiner can change the email address.

    • Can I update my name or address on myconneCT
      Answer:

      Updating names and addresses in myconneCT can only be done by logging in as a Standard – Single Employer Login. You can update both mailing and physical address in myconneCT.

      If you update your legal name or address, you will be required to attach justification of your name or address change.

      If you’re updating your DBA, you don’t need to provide justification.

    • How can I view tax due penalty and interest in myconneCT
      Answer:

      In myconneCT, you can go to View/File Returns and View Period Detail next to the tax type in question, then you click on the "period" tab where you see all the periods, then click into the one that has a balance due and it will give the breakdown of penalty, interest, and tax due as well as any payment applied and the dates.

    • How to clear cookies
      Answer:

      If you are having difficulty logging into the system, it could be related to old data on your device. Depending on the browser you are using, follow the steps accordingly:

      Google:

      • Click on the Ellipsis (three dots)
      • Go to settings
      • Click clear browsing data
      • Click last four weeks (you can choose from multiple options)
      • Click clear data

        Internet Explorer:

      • Click tool bar
      • Click Internet Options
      • Go to browsing history
      • Click delete

        Safari:

      • Click the menu bar
      • Click History
      • Click Clear History

        Explorer: 

      • Click on the Ellipsis (three dots)
      • Click Clear browsing data
      • Click Clear now
    • What is the Action Center?
      Answer: The Action Center is a single location in myconneCT where you can see a list of items that require attention. For example, unread DRS letters, unfiled returns, and accounts with outstanding balances are displayed here.
    • What is a submission?
      Answer: Any return, payment, or account change that you submit to DRS from myconneCT is referred to as a Submission.
    • How do I view a submission in myconneCT?
      Answer:
      1. Log in to myconneCT.
      2. Open the More… menu.
      3. Locate the Submissions group and click the View Submissions hyperlink. You can view either processed or pending submissions.
        1. Processed submissions cannot be edited or deleted.
        2. Pending submissions can be edited or deleted.
      4. Click the hyperlink for the submission you wish to view.
    • Where can I view letters from DRS?
      Answer:

      Letters sent from DRS, including tax permits and billing notices, can be viewed in myconneCT.

      1. Log in to myconneCT.
      2. Open the More… menu.
      3. Locate the Correspondence group and click the View Letters hyperlink.
      4. Click the hyperlink for the letter you wish to view. The letter will open in a new tab in your internet browser. If you wish to print a copy of the letter, use the tools available in your browser.
    • How do I send a secure message?
      Answer:
      1. Log in to myconneCT.
      2. Open the More… menu.
      3. Locate the Correspondence group and click the Send Message hyperlink.
      4. Select the account, period, message area (e.g. account, return, refund), and category.
      5. Enter the subject and message. You can also add attachments to your message.
      6. Once you are satisfied with your message, click Submit.
    • How do I update name information?
      Answer:

      In myconneCT, you can change your Legal name and Doing Business As (DBA) name.

      1. Log in to myconneCT.
      2. Open the More... menu.
      3. Locate the Taxpayer Updates group and click the Manage Names & Addresses hyperlink.
      4. From the Names tab, click the hyperlink for the name type you wish to change.
      5. Click the Change this name hyperlink.
      6. Update the name on the Name line.
      7. Click Next.

        Note: For Legal name changes, you must include documentation which supports the legal name change.

        1. Click the Add hyperlink.
        2. Click the Browse button and select the file from your computer.
        3. Click OK. Review the new name.
      8. Click Next.
      9. Click Submit.

      Some name change requests must be reviewed by the agency before they are reflected on your account

    • How do I update address information?
      Answer:
      1. Log in to myconneCT.
      2. Open the More... menu.
      3. Locate the Taxpayer Updates group and click the Manage Names & Addresses hyperlink.
      4. From the Addresses tab, click the hyperlink for the name type you wish to change.
      5. Next to the Legal or Doing Business As name, click the hyperlink.
      6. Click the Change this address hyperlink.
      7. Update the address information.
      8. Click the Verify Address hyperlink and click the Select this address next to the address you wish to use.
      9. Click Save.
      10. Click Next.
      11. Review the new address.
      12. Click Submit.

      Some address change requests must be reviewed by the agency before they are reflected on your account.

    • How do I update my password?
      Answer:
      1. Log in to myconneCT.
      2. Click the Manage My Profile hyperlink in the top right corner of the window.
      3. Locate the Security group and click the Change Password hyperlink.
      4. Enter your current password, new password, and new password confirmation.
      5. Click Submit. Next time you log in, you will be required to enter your new password.
    • Can a sole proprietor use the same myconneCT login credentials for their business and individual accounts?
      Answer:

      Yes. Sole proprietors can use the same myconneCT login credentials for their business and individual accounts. No need to have multiple myconneCT logons!

      To associate an account (individual or business) with an existing myconneCT account:

      • Log into myconneCT
      • Click the More... tab
      • In the Access Management panel, select Add Access to Another Business or Individual Income Tax Account. Then, myconneCT will guide you through the process of adding your additional account to your existing myconneCT account.
  • Bulk Filing
  • Businesses
    • Can I upload 1099 MISC files if I don't have a myconneCT account?
      Answer:

      Yes. You can upload 1099-MISC files from the myconneCT home page.

      1. From the myconneCT home page, locate the File 1099s group and select either the File 1099-Misc/CT-1096 or File 1099-NEC/CT-1096 hyperlink.
      2. Choose your filing format.
      3. Select the tax year.
      4. Enter the Payer Information.
      5. Click the Choose File button and select the file you wish to upload.
      6. Click the Next button.
      7. Click Submit.
    • How do I request a dissolution letter?
      Answer:
      1. Log in to myconneCT.
      2. Open the More…menu.
      3. Located the Correspondence group, then click the Request Dissolution Letter hyperlink.
        1. If you are ineligible for a letter of good standing, you will receive a message that DRS cannot issue the letter and you will be prompted to address any open accounts and/or outstanding liabilities.
        2. If you are eligible, you will receive a message that states your request has been approved.
      4. If able, click Submit to complete the request. You will receive a confirmation for your records.
    • How do I request a status letter?
      Answer:
      1. Log in to myconneCT.
      2. Open the More…menu.
      3. Located the Correspondence group, then click the Request Status Letter hyperlink.
        1. If you are ineligible for a letter of good standing, you will receive a message that DRS cannot issue the letter and you will be prompted to address any outstanding liabilities and/or unfiled returns.
        2. If you are eligible, you will receive a message that states your request has been approved.
      4. If able, click Submit to complete the request. You will receive a confirmation for your records.
    • How do I upload PACT Act reports on myconneCT?
      Answer:
      1. Log in to myconneCT.
      2. Open the More… menu.
      3. Locate the PACT Act Documentation group and click the relevant hyperlink.
      4. Click the Choose File button and select the file you wish to upload.
      5. Click the Next button.
      6. Submit the file.
    • Can I key or upload W-2s / 1099s on myconneCT?
      Answer:

      Yes. See How do I Bulk upload returns for my client? For more information visit, portal.ct.gov/DRS/myconneCT-TPBF.

    • How do I submit a Disaggregated Sales report?
      Answer:
      1. Log in to myconneCT.
      2. Open the More… menu.
      3. Locate the Disaggregated Sales Tax Upload group and click the Disaggregated Sales Tax Upload hyperlink.
      4. Click the Choose File button and select the file you wish to upload.
      5. Click the Next button.
      6. Submit the file.
  • IFTA
    • Am I required to register for IFTA?
      Answer:

      To find out if you are required to register for IFTA, see IFTA Reference Materials: IP 2021(6), State of Connecticut (IFTA) Manual, IFTA, Inc.

    • How do I keep records of my travel and purchases of tax paid fuel?
      Answer:

      Please see P500 Recordkeeping section from the IFTA Procedures Manual. 

       

       

    • How do I order additional IFTA decals?
      Answer:
      1. Log in to myconneCT.
      2. Located the International Fuel Tax Agreement License account.
      3. Click the Order IFTA Decals hyperlink.
        1. Note: If there are outstanding liabilities, you will not be allowed to order additional decals (or renew your license) until all liabilities are addressed.
      4. Select the period, the Additional decal type, and enter the number of decal sets needed.
      5. Submit payment for the decals.
      6. Click Submit.
    • How do I renew my IFTA license?
      Answer:
      1. Log in to myconneCT.
      2. Located the International Fuel Tax Agreement License account.
      3. Click the Order IFTA Decals hyperlink.
        1. Note: If there are outstanding liabilities, you will not be allowed to renew your license until all liabilities are addressed.
      4. Select the period, the Renewal decal type, and enter the number of decal sets needed.
      5. Submit payment for the decals.
      6. Click Submit.
    • What do I need to register for IFTA?
      Answer:

      To register for IFTA in Connecticut, you must have a valid USDOT # that is in good standing and a Federal Employer Identification Number (FEIN) or a Social Security Number (SSN).

      For privacy, Connecticut follows the Federal Government’s recommendation that all carriers should register using an FEIN number when registering for a USDOT or IFTA license.

      Important: The Federal Employer Identification Number (FEIN) or Social Security Number must match to what was used to register with the Federal Motor Carrier Safety Administration (FMCSA). For more information visit: https://safer.fmcsa.dot.gov/Apply for a USDOT Number

    • Why did I receive a notice with Form OR-204 indicating that the 2023 renewals will be electronic?
      Answer: DRS will no longer send out Form OR-204 or Form REG-10, Request for Additional Decals. Both will need to be filed electronically. As such, you will need to create an online user ID and password.
    • Why haven’t I received my decal yet?
      Answer:

      IFTA and MOC decal renewal orders will go out in late November.

    • Why would the IFTA renewal be denied?
      Answer:

      IFTA renewals may be denied if you have failed to file a return with miles traveled outside the state of Connecticut for the past three quarters.

  • Contact Us
    • Who should I contact if I need assistance?
      Answer:

      For Connecticut Department of Revenue Services contact information, visit Contact DRS.

      DRS has set up a dedicated hotline for providing myconneCT assistance. Call 877-729-6691 to speak directly to a representative.

    • What is View Support ID?
      Answer:

      If you have trouble navigating in myconneCT, call the Connecticut Department of Revenue Services to request assistance. When you speak to a representative, they may ask you to obtain a Support ID through myconneCT and provide the number to them. This will allow the representative to view your screen along with you so that they can provide you further instructions.

      Obtain a Support ID:

      1. Go to myconneCT.
      2. Locate and click the Help (question mark) icon in the top right corner of the screen.
      3. Click the Get Support ID hyperlink.
      4. Select Yes. A number is displayed. Write down the Support ID.
      Once you are connected with a DRS Representative, provide them with the Support ID.
    • Where can I find the answers to tax specific questions?
      Answer: For information about specific taxes, visit the Connecticut Department of Revenue's website at portal.ct.gov/DRS.