CDC -Crisis and Emergency Risk Communication (Basic Manual): Newest Version (2014):
The BASIC CERC course book is an introductory course on risk communication, issues management, and crisis or disaster communication. The course contains 12 modules and includes illustrations, templates, tables, worksheets and checklists.
Other related CDC resources:
- CERC webpages with various resources
- CERC online training (overview)
- CERC Plan templates and tools
- Social Media Tools Guidelines and Best Practices
- Health Communication and Social Media (newest version October 2015)
- Plain Language Guidance
Contains template for an agency to develop a CERC PLAN as well as forms, lists, guides and other documents necessary for successfully managing an emergency.
National Network of Libraries of Medicine provides information on health literacy, its background, and resources.
Step-by-step instructions and tips on how to write an effective press release.
Provides information on how to make your message clear through words, text, images and cultural considerations.
Social Media in Emergency Management (online course)
The purpose of this FEMA course is to provide the participants with best practices including tools, techniques and a basic roadmap to build capabilities in the use of social media technologies in their own emergency management organizations (State, local, Tribal) in order to further their emergency response missions.
This website has messaging templates for 23 different disasters, including some in various languages.
Website developed by Drexel University and the CDC
The HCSD series is designed to enhance awareness of emerging health communication and marketing scientific knowledge by providing you easy access to recently published articles and reports with particular relevance for the public health communication community.
This document builds upon the external affairs policy established in Homeland Security Presidential Directive 5, the National Response Plan, National Incident Management System and Incident Command System. It identifies key components in the Federal external affairs team and provides tactical guidance and notional organizational recommendations for use during Incidents of National Significance and incidents requiring a coordinated Federal response.
Media Contact List (Word)
Basic list of Connecticut media contacts. This list should be used as a start for building your own media contact list and should be expanded by including the local media in your area.
Ethnic Media Contacts (Word) - List of ethnic media contacts.
The National Response Framework presents the guiding principles that enable all response partners to prepare for and provide a unified national response to disasters and emergencies - from the smallest incident to the largest catastrophe. The Framework establishes a comprehensive, national, all-hazards approach to domestic incident response.
Other crisis communication resources: by Dr. Vincent Covello: