River Valley Services (RVS)
Primary Location:
Leak Hall, Silver Street, PO Box 351, Middletown, CT 06457
Phone: 860-262-5200
Old Saybrook Office:
2 Center Road West, Old Saybrook, CT
Phone: 860 395-5040
**The following information and services apply to both RVS locations**
Middlesex County 24-hour mental health crisis line: 860-344-2100.
Hours of Operation: Monday - Friday, 8:30am - 4:30 pm
Crisis Services 24 hours a day 7 days a week
**No one will be denied service for inability to pay. Medicaid and Medicare accepted. Department of Mental Health and Addiction Services (DMHAS) facilities will not discriminate in the provision of health care services to an individual. Click here for the full policy.**
River Valley Services (RVS), a community mental health center serving Middlesex County and the towns of Lyme and Old Lyme, is operated by the State of Connecticut Department of Mental Health and Addiction Services (DMHAS). RVS’s goal is to provide the highest quality crisis intervention, case management, and residential and clinical services to adult citizens, 18 years of age and older, who suffer from serious mental disorders and who lack the financial means to secure such services in the private sector.
Services are directed at improving clients’ quality of life and fostering dignity, ability, and recovery. We are dedicated to promoting a complete and responsive service system for our clients and others in need. All persons receiving services from River Valley Services have the right to culturally appropriate mental health and addiction services consistent with their communication needs and personal preferences. Translation and interpreter services are available at RVS.
As the Local Mental Health Authority for DMHAS Catchment Area 10, River Valley Services is responsible for administering DMHAS-funded services in Middlesex County, Lyme and Old Lyme. Contracted services are provided by Gilead Community Services; Middlesex Hospital Center for Behavioral Health; The Community Health Center; Kuhn Employment Opportunities; and St. Vincent DePaul Place of Middletown.
River Valley Services serves the towns of Chester, Clinton, Cromwell, Deep River, Durham, East Haddam, East Hampton, Essex, Haddam, Ivoryton, Killingworth, Lyme, Middlefield, Middletown, Old Lyme, Old Saybrook, Portland and Westbrook.
River Valley Services is accredited by the Joint Commission. If a member of the public is concerned that River Valley Services is not adequately addressing a concern about client care and safety, they may register complaints to the Joint Commission. The Joint Commission can be reached at 1-800-994-6610, by fax at 630-792-5636, or by emailing complaint@jointcommission.org
