Voluntary Services Program
Voluntary Services Policies
DCF may provide, on a voluntary basis (at the request of the family), casework, community referrals and treatment services for children who are not committed to the Department. These are youth who do not require protective services intervention, but may require any of the services offered, administered by, under contract with or otherwise available to the Department of Children and Families due to emotional or behavioral difficulties.
Please note, only families or eligible children can request the Voluntary Services Program. Youth must be 14 years of age to make such a request personally. Providers cannot make a request. The Careline will take initial information and send the case to the family’s local DCF Area Office for follow up with a mailed application packet and a telephone call from a social worker..
Families are expected to do the following:
- Call the Careline at 1-800-842-2288.
- Provide the Department with the following information:
- written reports from service providers;
- a current psychiatric or psychological evaluation, if one exists, which addresses the child or youth’s treatment needs;
- releases of information forms;
- required financial information; and
- insurance information.
Families applying for the Voluntary Services Program have sixty (60) days from receiving the application from the Area Office to submit the completed application and all the required materials. A cover letter will be included with the application packet that provides additional information.
- the application is approved; or
- the application is denied based on the availability of resources or the inability of the child or youth to meet eligibility requirements.