Department of Energy and Environmental Protection Public Utilities Regulatory Authority

Important Alert: Beware of Scam Attempts! We've become aware of a scam involving individuals posing as PURA representatives, falsely promising utility bill refunds. Please note that PURA does not operate in this manner. All utility billing is exclusively handled through the electric distribution companies, Eversource and United Illuminating. PURA is a public agency and does not directly handle any billing issues. Specifically, we will never offer refunds for overcharged utility bills, nor do we solicit bank account information for any purpose. If you believe you have been scammed, please reach out to: PURA’s Education Outreach and Enforcement Customer Assistance Unit by emailing pura.information@ct.gov, the Office of Consumer Counsel by emailing occ.info@ct.gov or calling 860-827-2900, or the Office of the Attorney General at 860-808-5318.

Contact Us

ATTENTION: The Public Utilities Regulatory Authority (PURA or the Authority) no longer accepts walk-in complaints in our offices at 10 Franklin Square, New Britain, Connecticut. Customers may still contact the authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov.

For all general inquiries, please contact PURA at pura.information@ct.gov.

 

For procedural inquiries regarding a formal PURA investigation or “docket” (e.g., Docket No. 20-07-01), please contact the case coordinator identified in the Notice of Proceeding, which can be found through PURA’s online docket filing system. For general procedural inquiries regarding PURA dockets, please contact Laura Lupoli at Laura.Lupoli@ct.gov. For substantive inquiries regarding PURA dockets, please contact the Office of Education, Outreach, and Enforcement (EOE).

 

Business Address and Telephone/E-mail:
Public Utility Regulatory Authority
Ten Franklin Square, New Britain, CT 06051 (Directions)
Phone:  860-827-1553
Fax:  860-827-2822   
 

Call Before You Dig (CBYD):

Phone: 1-800-922-4455

Phone: Dial 811 (National CBYD Service Hotline)

Website: www.CBYD.com

 

Customers may contact PURA’s Customer Affairs Unit via web-filed complaint, sending us an email, or by telephone:

Web: File a Complaint
Email: pura.information@ct.gov
Toll Free Number: 1-800-382-4586
Outside Connecticut: 1-860-827-2622
TDD Telecommunications for the Deaf: (860) 827-2837 - to be used only if you have a TDD machine.

Any person with a disability who may need a communication aid or service should contact us at 860-418-5910 or at deep.accommodations@ct.gov.

Hours of Operation: PURA’s Customer Services Call Center can be reached Monday through Friday from 8:30 a.m. to 4:30 p.m. (EST). The Call Center is closed on state holidays.

In order to provide timely customer service and prevent miscommunication, customers are asked to please refrain from submitting duplicate complaints across the various PURA intake channels. Submissions will be reviewed in a timely manner.


Filing System Assistance:

For filing system account or login assistance, please contact the DEEP HelpDesk at 860-424-3882 or Deep.Helpdesk.Footprints@ct.gov

For document filing assistance, please contact the PURA Executive Secretary at 860-827-2836 or PURA.ExecutiveSecretary@ct.gov

Gas Pipeline Safety Unit:

Phone: 860-827-2661

Email: Karl.Baker@ct.gov

 

Media/Press Inquiries:

Phone: 860-827-2689

Email: Taren.OConnor@ct.gov (primary contact)