Student school complaints

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How do I submit a complaint about a college or career school?

The CT Office of Higher Education (OHE) reviews complaints about education quality. We don't provide legal advice or formally look into:

  • Anonymous complaints
  • Complaints about student life, grading, housing, or discipline

Please start by following the full complaint process with your school. Keep copies of all the emails, documents, and other information from you and the school. If you’re not happy with the school’s final decision, collect your documentation and follow the appropriate process below.

Here’s what OHE will do:

  • We’ll send you an email confirming we received your complaint.
  • We’ll review your complaint to see if it falls within our regulatory authority.
  • If it does, we’ll notify you and the school:
    • We’ll ask the school to describe the situation and how they came to their decision. They have 20 days to reply.
    • Depending on the school’s answer, we may request more information from you or the school.
    • We will work to resolve your complaint.
  • If it doesn’t fall under our regulatory authority, we may forward it to another agency.

If you’re attending a Connecticut independent college or career school:

Use the CT Office of Higher Education’s (OHE) Veoci form to submit your complaint and documentation. If you do not see your college or school listed, then it is not college or school for which we can take a complaint.

If you’re attending a Connecticut State college or university:

OHE cannot help you. Connecticut’s community colleges and universities do not fall under our authority. You can get more information about filing a student complaint with a Connecticut State college or university here: https://www.ct.edu/asa/complaints

If you’re attending the University of Connecticut:

OHE cannot help you. You need to follow the complaint process of the University of Connecticut. 

If you’re a CT resident attending an out-of-state school:

If you’re an out-of-state resident attending a Connecticut school online:

If the school participates in SARA, use the CT Office of Higher Education’s (OHE) Veoci form to submit your complaint and documentation.

If you have a complaint about your federal student financial aid:

Please submit your complaint to the Studentaid.gov feedback center.

Complaints handled by other agencies:

Complaints
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