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GOV. MALLOY & COMMISSIONER CURREY ANNOUNCE ANTICIPATED TECHNOLOGY UPGRADES TO IMPROVE DMV SERVICES
(HARTFORD, CT) - Governor Dannel P. Malloy and Department of Motor Vehicles Commissioner Melody A. Currey today announced that the State Bond Commission is anticipated this week to approve an allocation of $3 million designated towards continued technology improvements to set up a number of online services for customers doing business with the Department of Motor Vehicles.
The overall project essentially aims to make it easy for customers to do a number of online services with DMV, including the streamlining of DMV's electronic files so that customers can be served more quickly when doing business with the agency.
Governor Malloy said, "As I've said many times before, various pieces of technology used throughout our agencies are antiquated and need to be upgraded in a manner that facilitates efficiency and practicality. It's time that many of these files are accessible electronically to the residents of Connecticut, allowing for a reduction in paperwork and increasing the ease at which residents can be served."
"This money is critical to continuing our computer modernization project so that residents can be better served by the DMV and that kind of efficient customer service is our goal throughout the agency," said Commissioner Currey.
The project focuses on streamlining and connecting DMV's warehouse and use of its electronic records, which are the core of its modern business processes. The project also aims to make critical information accessed easily and online in a digital format by both customers and the DMV staff. DMV has discussed this kind of upgrade for more than a decade because its patchwork of antiquated computer systems was developed over the last 40 years.
The project, which is underway, is divided into three phases that are expected to be completed during the next two years.
Some of the early work in phase one includes:
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An online service for customers to cancel a marker plate when theirs is lost or stolen.
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A registration verification system to check on whether a vehicle is properly registered in the state.
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Design of an improved process for issuing new dealer and repairer licenses that could someday lead to filing information online for these businesses that are also customers of DMV.
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Design of a process so that in the future customers could scan documents at home and send them to the DMV so that they can be used for different services, including registration or insurance verification.
The following phases include online services that could allow:
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Customers to handle online issues surrounding insurance requirements mandated by state law.
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Customers to renew any vehicle's registration online (Currently doing only passenger cars whose owners do not owe property taxes or have other violations that prevent the registration of the vehicle).
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Customers to order vanity plates online (Currently, customers can only check online whether a combination of letters or numbers are available, but they still need to mail-in the order).
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DMV to give customers 7-character vanity plates. The state now does only 6 characters. This opens up the possibility of more vanity plates that aren't produced now.
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Allow customers to do certain information look-ups that might tell them whether they can obtain a license or registration. One kind of look-up is the suspension records and driver history records that show violations that prevent someone from getting a license or registration.
The State Bond Commission is scheduled to vote on the item at its June 24 meeting at 10:30 a.m. in Room 1E of the Legislative Office Building in Hartford.
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For Immediate Release: June 20, 2011
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