Big Changes Ahead! A new Benefits Center phone system is launching this Fall.
Read more about this upgrade in COMING FALL OF '25! New Benefits Center Phone System.
DSS recommends Electronic Benefit Transfer (EBT) cardholders protect their benefits by creating a new PIN regularly.
For more details, see How to protect your EBT benefits by creating a new PIN.
Meet Laurel, our DSS chatbot! Available 24/7, Laurel can help you check your benefit and application status, answer common questions, and provide guided support for applications, renewals, MyAccount, and more.
Federal shutdown information: The federal government paused full SNAP funding effective November 1. While partial benefits may soon be released, we do not yet have a confirmed date. If you need to check your EBT balance call 1-888-328-2666 or use MyDSS.ct.gov. For more information about SNAP and the shutdown we have put together a Frequently Asked Question page.
Please be patient and respectful to our staff while we try to assist you through these changes caused by the federal government shutdown. If you need immediate food assistance, visit www.211ct.org or www.ctfoodshare.org.
We will continue to add information on this site as the federal guidance changes or program operations are affected.
Learn about potential changes to DSS benefits due to the federal budget reconciliation bill (H.R.1) in our article, What will change with DSS benefits following the passing of federal H.R.1?
Don't Let Criminals Steal Your Benefits – Protect yourself with LOCK & BLOCK on MyDSS