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09/17/2015

Lt. Governor Wyman, Access Health CT Release Results of Consumer Survey

(Hartford, Conn.) - Lieutenant Governor Nancy Wyman, Chair of the Board of Access Health CT (AHCT), and AHCT CEO Jim Wadleigh today released results of the consumer satisfaction survey measuring the second year of implementation of the federal Affordable Care Act (ACA) in Connecticut.

The survey, conducted by The Pert Group of Farmington from June 4-25, 2015, asked 1142 enrollees about their experience using AHCT to find healthcare coverage.  It also measured health engagement-how many enrollees were using their new insurance and developing relationships with primary care providers. The data shows that 64 percent of QHP (private healthcare plans enrollees) are using their healthcare coverage and 56 percent are "extremely satisfied" or "very satisfied" with their experience.

"This is important information for AHCT and for Connecticut-showing us what works, what needs work, and where we are getting traction when it comes to expanding healthcare coverage," said Lt. Governor Wyman. "Enrollment is the first step, so we will continue efforts to expand enrollment-ensuring that people who have coverage keep it and signing up residents who still may not have insurance. Preventative care, treatment for chronic conditions, and consumers building relationships with primary healthcare providers are critical for controlling healthcare costs and building a healthier state."

Interviews, conducted in English and Spanish, also included 300 respondents who recently terminated coverage purchased through AHCT. Twenty-seven percent of those who dropped coverage did so because of insurance enrollment through a new job or Medicare. Forty-one percent terminated coverage due to life factors such as moving out of state or a change in marital status. Nineteen percent dropped coverage citing the cost of the available healthcare plans. 

"AHCT is always looking for ways to improve our service and provide value to our customers," said AHCT CEO Jim Wadleigh. "These results help us understand how to better reach potential enrollees and create the best possible enrollment experience for our existing customers. As we approach our next open enrollment period, we are working to improve our customer service as well as help people navigate what can be complex healthcare systems."

More than 590,000 Connecticut residents have enrolled in health insurance through AHCT. The next open enrollment begins November 1, 2015 and runs through January 31, 2016.

 

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Juliet Manalan
Communications Director
Office of Lieutenant Governor Nancy Wyman
(o) 860.524.7377
(m) 860.913.7528

portal.ct.gov/ltgovernor
Twitter: @LGWyman
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