**Response time at our telephone Benefits Center is being affected by power outages from Tropical Storm Isaias, related to computer access by staff. Thank you for your patience. [August 5, 2020, at 8 a.m.]

The Department of Social Services has suspended in-person visits to our field offices as a protective measure for customers and staff. We are continuing to provide services. Customers can access benefit and application information, 24/7, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Full information on ways to contact DSS online, by phone, by mail, and at office dropboxes is at www.ct.gov/dss/fieldoffices. Information and updates about child support is available at www.ct.gov/dss/childsupport. Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covid for DSS-specific updates. Thank you.

Office of Legal Counsel, Regulations and Administrative Hearings (OLCRAH)


The Office of Legal Counsel, Regulations and Administrative Hearings (OLCRAH) performs two primary functions for the Department of Social Services (DSS):

  1. The Hearings Unit schedules and holds administrative hearings and issues written decisions concerning applicants for, and recipients of, benefits who wish to contest actions DSS has taken concerning their application for, or receipt of, benefits and, for residents of nursing facilities, appeals of involuntary transfers or discharges from facilities; and
  2. The Legal Unit serves as the agency’s in-house counsel and provides legal advice to all programmatic areas of DSS; drafts and promulgates agency regulations; and acts as the Hearing Officer for statutorily-required hearings for providers of agency-funded services.

The Department’s Ethics Liaison Officer is also part of OLCRAH.