**DSS Field Offices are now open Monday, Tuesday, Thursday and Friday, from 8:00 a.m. to 4:30 p.m.

**DSS Field Offices and our staffed telephone Benefits Center (1-855-6-CONNECT or 1-855-626-6632) are closed on Wednesdays to allow our staff time to process applications, renewals and related work.

**24/7 access: Customers can access benefit and application information, at www.connect.ct.gov and www.ct.gov/dss/apply; or our automated Client Information Line at 1-855-6-CONNECT (1-855-626-6632). More about 24/7 access options at www.ct.gov/dss/fieldoffices.

Energy Assistance - Crisis Assistance Program

Overview

Benefits for Households qualifying for Crisis Heating Assistance: 

  • A one-time benefit of up to $710 in winter heating assistance for CEAP deliverable fuel heated households.

Subject to the availability of funds, the state will implement a Crisis Assistance Program to address the heating needs of service recipient households who have exhausted their CEAP Basic Benefits and are unable to secure primary heat. A one-time benefit in winter heating assistance for deliverable fuel heated households of up to $710  for eligible households with incomes up to 200% of the Federal Poverty Guidelines (FPG), and up to $350  for eligible households with incomes over 200% FPG to 60% State Median Income (SMI).

Crisis is defined in all cases as being unable to secure primary heat, causing a life-threatening situation during the program delivery period--defined as being without or within one week of being without primary heating fuel, such as having an oil or kerosene supply below either 70 gallons or one-quarter tank.