**The DSS Waterbury Field Office is closed Friday afternoon, November 27, 2020.

**The DSS New Britain Field Office is closed until Monday, November 30, 2020.

**DSS Field Offices are now open every Monday, Tuesday, Thursday and Friday, from 8 a.m. to 4 p.m.

**Field Offices and our telephone Benefits Center are closed on Wednesdays to allow our staff time to process applications, renewals and related work. Please visit www.ct.gov/dss/fieldoffices for full information about services at Field Offices, including interviews by appointment and Child Support services.

**24/7 access: Customers can access benefit and application information, at www.connect.ct.gov and www.ct.gov/dss/apply; or our Client Information Line at 1-855-6-CONNECT (1-855-626-6632) . More about 24/7 access options at www.ct.gov/dss/fieldoffices.

**Response time at our telephone Benefits Center, open every Monday, Tuesday, Thursday and Friday at 1-855-6-CONNECT (1-855-626-6632), is currently longer than usual.  Thank you for your patience.

Non-Discrimination Statement

Overview

The Department of Social Services complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  The Department of Social Services does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

The Department of Social Services:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:

    o Qualified sign language interpreters

    o Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:

    o Qualified interpreters

    o Information written in other languages

If you need these services, contact the Department of Social Services’ Affirmative Action Division Director/ADA Coordinator.

 
If you believe that the Department of Social Services has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
 
Affirmative Action Division Director/ADA Coordinator, Department of Social Services,
55 Farmington Avenue, Hartford, CT 06105-5033,
Phone: 860-424-5040, Fax: 860-424-4948,


You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Affirmative Action Division Director/ADA Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html