Community Public Water Systems
- Review and update the emergency contact information of key water system personnel.
- Provide updated key personnel contact information to CWS staff and DPH Drinking Water Section, including a valid email address for all administrative contacts
- Have a clear and consistent message for response to customer questions regarding COVID-19 and safety of tap water in the midst of the outbreak per EPA and CDC guidance.
- Routinely check DPH website for latest Circular Letters to PWS and COVID-19 updates
- Consider staffing schedule modifications including staggering work hours, telework opportunities and/or deployment of field staff from home if and when possible.
- Limit staff travel, especially out of state travel, as much as possible.
- Consider enabling/adding greater remote SCADA control of wells and treatment facilities for certified operators, if applicable.
- Prioritize actions that are essential for continued operations of CWSs. These may include:
- Maintenance of chemical treatment systems.
- Monitoring of essential water quality parameters and chemical residuals.
- Ensuring compliance for all acute water quality parameters.
- Topping off chemical supplies and storage tanks.
- Topping off emergency generators and fuel tanks.
- Investigation of lab capabilities and lab contingency plans for any required sampling.
- Modifying sample plans as necessary and communicating changes with DPH.
- Decide which actions are nonessential and could possibly be deprioritized or suspended, especially actions that may cause face to face interaction with customers. These may include:
- Nonessential work orders.
- Cross connection inspections.
- Watershed inspections.
- Closing of in-person customer payment stations.
- Ensure PPE and guidance for PPE use is available for staff.
- Suspend any nonpayment customer shut offs to sustain hygiene and sanitation during the outbreak per Attorney General Tong’s Moratorium on Utility Shut-Offs.