Connecticut State Department of Mental Health and Addiction Services

Warm Lines

Warm Lines are telephone support services staffed by people who have experience/expertise with mutual support. These lines are not crisis lines and the days/hours of operation vary. If you are looking for warm line employment, please contact the individual agency you wish to work for.

For general questions about warm lines, please contact Elsa Ward, MS, CAC, Director, (860) 418-6989, Elsa.Ward@ct.gov

Ansonia 
Community Warmline (BHCare)
Ansonia, CT
203-732-2004
Sun. to Thurs. 6pm to 10pm
Fri. and Sat. 6pm to 11pm
Bridgeport 

Soundview Warmline (Greater Bridgeport Community Mental Health Center)
Bridgeport, CT
1-800-921-0359
3pm to 9pm*; 7 days per week *extended hours for COVID-19
Danbury

Guiding Path Warmline (Western CT Mental Health Network)
Torrington, CT
860-482-1783
5:30pm to 9:30pm; 7 evenings a week, including weekends and holidays
Manchester

REACH Warmline (Resources Encouragement And Caring Hearts) (CHR)
Manchester, CT
1-866-927-6225
6pm - 10pm; 7 days per week
Middletown
Common Thread Warmline (River Valley Services)
Middletown, CT
1-800-316-9145

2pm - 9 pm; 7 days per week *expanded hours due to COVID-19
 New Haven
Safe Harbor Warm Line (Continuum of Care, Inc.)
New Haven, CT
1-800-258-1528

5pm - 10pm; 7 nights per week, including weekends and holidays
 Greater
New Haven
Reach Out Greater New Haven Warmline (Clifford Beers) *COVID-19
New Haven, CT
(203) 287-2460
8:30am - 7pm Monday-Thursday
8:30am - 6pm Friday
Torrington
Guiding Path Warmline (Western CT Mental Health Network)
Torrington, CT
860-482-1783

5:30pm to 9:30pm; 7 evenings a week, including weekends and holidays
Waterbury
 Guiding Path Warmline (Western CT Mental Health Network)
Torrington, CT
860-482-1783
5:30pm to 9:30pm; 7 evenings a week, including weekends and holidays
 Statewide Connecticut Behavioral Health Partnership Warmline (ctbhp.com)
Statewide
877-552-8247- Select Prompts 1 & 3
Para español, seleccione el numero 2 & 2 or 711 for Relay Services
9 am – 5 pm Monday - Friday 
  Statewide  JoinRiseBe Statewide Young Adult Peer Initiative/Warmline (Advocacy Unlimited)
Statewide
1-855-6-HOPENOW
12pm – 9pm; 7 days per week
  Statewide  Telephone Recovery Support for Addiction (Connecticut Community for Addiction Recovery - CCAR)
Statewide

The Connecticut Community for Addiction Recovery (CCAR) provides Telephone Recovery Support (TRS), an innovative peer-to-peer telephone “check-in” service where callers can offer support, encouragement and information about resources that may help people maintain their recovery. Rather than a warm line number people can call into, recoverees can sign up by visiting the nearest CCAR Recovery Community Center or by signing up online. Calls are offered in English or Spanish from all five of CCAR’s Recovery Community Centers as well as their Young Adult and Family Program.

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