If you received poor medical care or have problems with your health insurance, you have the right to file a complaint. The Connecticut Office of the Healthcare Advocate (OHA) is here to help you understand your options and guide you through the complaint process at no cost.

Who do I contact if I'm upset about the care I received?

If you aren't happy with the quality of care you or a loved one received, contact the right team based on who your complaint is about:

• About a doctor, nurse, or other health professional: Contact the Department of Public Health Practitioner Investigations Unit

• About a hospital, clinic, office, or lab: Contact the Department of Public Health Facility Licensing & Investigation Section

• About a nursing home, residential care home, or assisted living community: Contact the Long Term Care Ombudsman

What types of complaints can I file?

You can get help or file a complaint with the CT Office of the Healthcare Advocate (OHA) when:

• Your health insurer won't pay for a treatment or service you think should be covered. 

• You get a medical bill for something your insurance should have paid for.

• You don't understand what your health insurance covers or disagree with their decision.

• You have questions or concerns about your enrollment in a health plan.