Connecticut Long Term Care Ombudsman Program

Understanding the COREQ Survey for Nursing Homes

 

What is the COREQ Survey?

The CoreQ Survey (COREQ) is an annual resident and family satisfaction survey conducted in all Medicaid-certified nursing homes in Connecticut. Its purpose is to provide transparent, standardized feedback about each nursing home’s performance from the perspectives of residents and their families.

 

How is COREQ Used?

  • Residents and families can use the survey results to compare nursing homes and help decide where to receive care.
  • The survey results offer real-world insights into the experiences of people living in or visiting each nursing home, such as care quality, responsiveness, environment, and staff interaction.
  • Residents and families can use the information to ask questions or request improvements through the resident/family council or facility management.

 

How are the Results Collected?

  • Each year, an independent organization (UConn Center on Aging) surveys residents and family members from every Medicaid-certified nursing facility in Connecticut.
  • The Department of Social Services (DSS) publishes the results and provides summary reports for public review.
  • 2025 results can be downloaded:
    Download the most recent CoreQ results (Excel file)

 

Why is COREQ Important for Residents and Families?

  • You can see how residents and families rate their satisfaction with each facility, which helps guide decisions and set expectations.
  • The results allow for comparisons between different nursing homes using consistent, unbiased measures.
  • Residents and families can use the data to raise concerns or suggest improvements to the resident council or facility management.

 

How to Use COREQ Results

  • Discuss the results during resident/family council meetings.
  • Use the data to raise any concerns or make suggestions for improvements.
  • Support requests for changes to care, environment, or procedures at the facility.
  • When selecting a nursing home, review recent scores to inform your decision.

 

Want More Information or Have Questions?
For more details about nursing home reimbursement and the COREQ survey, visit the Connecticut Department of Social Services page:

Learn more about the DSS Acuity Based Methodology for Nursing Home Reimbursement