Transportation Complaints
Individuals Rights to File a Complaint Regarding Non-Emergency Medical Transportation (NEMT) Services
Individuals who are dissatisfied with the services provided by their non-emergency medical transportation services have the right to file complaints or grievances without fear of retaliation or reprisal. Currently in Connecticut, MTM is the state contracted NEMT service provider and works to arrange rides for eligible HUSKY Health Medicaid members to get to and from their health care appointments. If an individual wants to file a grievance against MTM, there are several ways to do so.
File a Complaint Directly with MTM
- Call MTM’s We Care Line at 1-866-436-0457.
- Use MTM’s online grievance form .
- Email QM@mtm-inc.net.
- Complete the DSS Non-Emergency Member Satisfaction Survey .
Learn more about MTM Connecticut non-emergency medical transportation services .
Contact Local and State Representatives
Individuals may also report concerns directly to their local and state representatives to raise concerns about the services being provided. To identify your representatives and find their contact information, use the Connecticut General Assembly Find Your Legislator tool .
File a Complaint Through the Long Term Care Ombudsman Program
If the individual resides in a long term care facility such as a residential care home or a skilled nursing facility, the Long Term Care Ombudsman Program may, with resident or legal representative consent, submit a Medicaid Provider Transportation Complaint Form to Department of Social Services administrative offices for investigation.
Please email the form to LTCOP@CT.GOV or fax it to 860-772-1704.