Utility Payment Plans

All gas and electric utilities are required to offer payment plans to help customers who face difficulties paying their bills.

Payment Plans for Low-Income Customers

Low-income customers have several payment arrangement options:

Matching Payment Plan (MPP) – for customers with a financial hardship designation and for their heating utility. The customer must apply for and receive Connecticut Energy Assistance and then the heating utility will match the customer’s payments and energy assistance award down to a zero balance. Customers participating in MPP may also receive a Below Budget Payment of as low as $50 per month if they receive certain government benefits.

New Start – Eversource financial hardship customers with an arrearage of $100 for more than 60 days may enroll in New Start. If customers make their monthly payment, 1/12th of their arrearage is forgiven each month, resulting in the entire arrearage being forgiven in one year.

Bill Forgiveness Program – UI, CNG, and SCG financial hardship customers with an arrearage of $100 for more than 60 days may enroll in BFP. If customers make their monthly payment, 1/12th of their arrearage is forgiven each month, resulting in the entire arrearage being forgiven in one year.

Flexible Payment Arrangements

There are payment arrangements available to all customers regardless of income or hardship designation. All gas and electric utilities must offer customers a flexible payment arrangement with a regulated down payment and an optional 18-month time frame.

Contact your utility to ask which payment arrangement is right for you.