Gaining Access

To access Sitecore, you will need a Sitecore account. Credentials will be provided upon completion of a Sitecore training.

• Accessing Sitecore
• Forgot Password
• Change Password

Accessing Sitecore

1. Navigate to the Sitecore Log in screen at authoring.ct.gov/sitecore/login

2. Select the State Agency User Login button. The User Name and Password fields will not work.

3. At the Microsoft login screen, select the 'Use Another Account' option to enter your Sitecore username.

• Username format for most users will be, "firstname.lastname@ct.egov.com".

4. At the next screen, enter your Sitecore password.

5. You will then be asked if you want to stay signed in. Select either Yes or No.

• If you select Yes, your username will be saved and you will not need to enter it the next time you log in.
• If you select no, you will be prompted to enter your username the next time you log in.

6. Once logged in, you will be directed to either your Agency website landing page or the Sitecore Experience Platform, depending upon your role.

 

Forgot Password

1. From the Sitecore login screen, select the Forgot your Password? link
   OR visit https://egov.ct.gov/UserMgmt/Login.aspx and select the Forgot Password? link.
   
   
   
2. Enter your email address, not your Sitecore username. Complete the reCaptcha challenge.
   • The refresh icon gives you a new challenge picture words.
   • The audio icon speaks out the challenge picture words.
   
3. Select the Send Password button and an email will be sent to you with a link to the User Management System to create a new password.
4. Enter your new password in both fields. Passwords must
   
   • have at least a special character, such as !@#$%^&*()
   • have at least one number
   • be at least eight characters
     
5. Select the Reset Password button.
6. You will be prompted with a success screen when both passwords match and meet all requirements.
   • A confirmation email will also be sent to your email address.
     

Newly changed or reset passwords can take up to 30 minutes to begin working.

 

Change Password

Sitecore passwords expire every 90 days. If your password does not change within that time, you will start receiving an email daily 14 days prior the expiration date containing a link to change your password.

1. Go to https://egov.ct.gov/UserMgmt/Login.aspx.
2. Enter your username and password and select the Log In button.
   Sitecore Users: Do not include "@ct.egov.com" within the username
   
3. Select Change Password under the Account Maintenance topic.
   
4. Enter your current password and then a new password.
5. Select the Change Password button.
   
6. You will be prompted with a success screen when both passwords match and meet all requirements.
   
   • A confirmation email will also be sent to your email address.
     

Newly changed or reset passwords can take up to 30 minutes to begin working.

Still have problems logging in? Visit our Customer Support page or contact your Agency System Administrator for support.