DRS Forms, Instructions, & Assistance

This page outlines the expansion of our services to taxpayers, and some changes to the way the Department of Revenue Services (DRS) delivers information. DRS no longer sends paper booklets and forms to community locations.

DRS Assistance at Taxpayers' Fingertips

The DRS website (https://portal.ct.gov/DRS) has the answer to many state tax questions, including a Frequently Asked Questions page. Taxpayers are also encouraged to call or email DRS with questions specific to their situation. The fastest and easiest way to access state tax forms and instructions is from the DRS website, where these resources can be downloaded and printed.

Video Conferencing

DRS now offers remote assistance, where taxpayers can schedule an appointment and receive real-time DRS tax assistance from the comfort of their own homes, from a trained DRS professional during normal business hours, via the online Microsoft Teams platform. To schedule an appointment, contact the DRS Taxpayer Service Center at 860-297-5770 (you may leave a voicemail).

File Your State Return Online

When ready, the quickest way to file a state income tax return – and the quickest way to receive a tax refund, if one is expected – is online. DRS offers free, electronic filing of individual income tax forms through myconneCT at portal.ct.gov/DRS-myconneCT, which is easy to use, safe and secure.

In order to file your return, you must be able to create a username and log into myconneCT.   To create a username, you will need to authenticate your information with one of the following:

• The Federal Adjusted Gross income from one of your three most recently filed Connecticut income tax returns
• A valid Connecticut driver’s license or Connecticut non-driver ID

Drop Box

DRS has also set up a drop box, where taxpayers can bring hard copies of their state tax payments and documents, available at our main office in Hartford. The drop box is monitored continually, with distribution to appropriate DRS personnel daily.

DRS Drop Box: Bring to street level building entrance at 450 Columbus Boulevard, Hartford, CT, during normal business hours.

Mailing Addresses for Form CT-1040 or Form CT-1040NR/PY

For tax forms with payment enclosed:

Department of Revenue Services
PO Box 2977
Hartford CT 06104-2977

For tax forms requesting refunds or tax forms without payment enclosed:

Department of Revenue Services
PO Box 2976
Hartford CT 06104-2976 

For payments without tax forms:

Department of Revenue Services
Processing
PO Box 5088
Hartford CT 06102-5088

DRS Contact Information

Normal business hours: Monday through Friday, 8:30 a.m. to 4:30 p.m.

Phone :

- 860-297-5962 (from anywhere)

- 800-382-9463 (Connecticut calls outside the Greater Hartford calling area only)

- 860-297-4911 (TTY, TDD, and Text Telephone users only)

Taxpayers may also call 711 for relay services. A taxpayer must tell the 711 operator the number he or she wishes to call. The relay operator will dial it and then communicate using a TTY with the taxpayer.

Email: DRS@ct.gov (general questions only)