Information for Persons with Disabilities - ADA/504


Title II Americans With Disabilities Act/Section 504 Policy Notice (English-Spanish)

Title II ADA/504 Complaint Form and Procedure (English-Spanish)

Transition Plan - September 2019

Reasonable Modification Contacts by Company or District

Public Transportation Reasonable Modification Policy (English-Spanish)

Public Transportation ADA Accessibility Feature Policy (English-Spanish)

ADA Rail Station Elevator Outage Procedure (English-Spanish)

ADA Training Video Library


CTDOT requests that you please review the above documents and provide us with any comments or suggested improvements by email to

Reasonable Modifications: 

CTDOT will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in CTDOT’s offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of CTDOT, may click here to contact the CTDOT Title VI Coordinator. Such requests should be made at least 5 (five) days prior to the event. CTDOT will try to accommodate all requests when possible. The ADA does not require the CTDOT to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden. 

To submit a complaint that a program, service, or activity of CTDOT is not accessible to persons with disabilities you may click here to contact the CTDOT ADA Coordinator, who can forward to the appropriate person/organization to address your concern. CTDOT will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.


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