CTDOT Press Releases
04/12/2023
CTDOT Announces Upcoming Switch and Signal Work on the Waterbury Branch Line
The Connecticut Department of Transportation (CTDOT) is announcing that substitute busing is necessary on the Waterbury Branch Line (WBL) from Saturday, April 15, 2023, through Monday, April 17, 2023, to accommodate a switch and signal project in the Devon area in Milford, Conn. WBL train service will resume on Tuesday, April 18, with the 4:47 a.m. train departing Waterbury and the 7 a.m. train departing Bridgeport.
This project will increase the speed at which trains can travel safely through the switching junction at Devon to and from the WBL. The increased speed will reduce the amount of time that WBL trains occupy the junction, which will reduce congestion and potential delays to New Haven Line trains. To accommodate this work, weekend and weekday substitute busing for all trains between Waterbury and Bridgeport will be provided.
Please note that southbound buses from Waterbury to Bridgeport will operate earlier at stations than scheduled trains, and that northbound buses from Bridgeport to Waterbury will operate slightly later.
"We’re working hard to improve services and increase speeds along our rail lines in Connecticut. This project improves speed and reduces potential delays for all trains running on the New Haven Line. We appreciate the patience of riders while this project, which will improve the overall customer experience, is completed this month," said CTDOT Rail Administrator Rich Jankovich.
Customers can access the complete substitute bus schedule at mta.info/mnr. Customers are encouraged to check the schedules and status of service before they travel.
All rail customers are encouraged to pre-purchase their tickets before boarding. Customers may use the MTA eTix app or ticket vending machines conveniently located at most New Haven Line stations. For information on how to use the MTA eTix app, visit mta.info/mta-etix.
While passengers are no longer required to wear masks on board trains or in stations, masks are welcome and remain an important preventive measure against COVID-19. Anyone needing or choosing to wear one is encouraged to do so.
Channels for Service Updates
New.MTA.info – The “Service Status” box at new.MTA.info is always the definitive source for the latest status for each line.
Email and text message service updates – Customers are urged to sign up to receive alerts, tailored by specific line and time of day, by visiting MyMTAAlerts.com.
Twitter – Twitter users can follow @MetroNorth to receive dynamic service updates and customer service support.
TrainTime app – Metro-North unveiled major upgrades to its TrainTime app to keep customers updated by the second. The upgraded app includes real-time train location updated every three seconds and is available in six languages.
WhatsApp - Metro-North is using WhatsApp to expand the number of customer service channels available to riders, which benefits non-native English speakers. Customers can receive customer service support in their native language through the help of Google Translate.
Facebook – Facebook users can message Metro-North to speak with a customer service representative on its Facebook page.
These communication channels can be accessed while at home or on the go. For customers located at stations, the MTA will post the latest service updates on digital signs at station platforms and make audio announcements over public address systems, and on-board announcements made by train crews.
For those who prefer to contact the MTA by telephone, information is available by dialing 511, the New York State Travel Information Line. Those who are deaf or hard of hearing can use their preferred service provider for the free 711 relay to reach the MTA at 511. Connecticut customers should call 877-690-5114.
FOR MEDIA INQUIRIES:
OFFICE OF COMMUNICATIONS
860-594-3062
CTDOTMedia@ct.gov
Twitter: @CTDOTOfficial
Facebook: Connecticut Department of Transportation
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