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CTDOT Releases Customer Experience (CX) Action Plan Video

The Connecticut Department of Transportation (CTDOT) released a video that provides a summary of the meaningful feedback from all the Customer Experience outreach and engagement activities conducted in 2022. With the launch of this new video, CTDOT is extending an invitation to the public to share their ideas for improving public transportation in Connecticut.

Public transportation infrastructure is made for our residents and is best with their input. If this video inspires new ideas, we want to hear from you.

Since last Spring, the CTDOT Customer Experience Unit has held more than 25 stakeholder interviews and 10 focus groups, conducted a front-line employee survey and an online public survey, and held more than three dozen pop-up events in communities around the state to begin the development of the CTDOT CX Action Plan.

“The ideas and feedback we’ve heard from customers are helping us define a vision for the future of public transportation in Connecticut,” said Connecticut Department of Transportation Commissioner Garrett Eucalitto. “We are using this information to prioritize customers’ needs and make transit more reliable, accessible, safe and comfortable for everyone.” 

The latest news and information can be found at TransitCX.com.

The video has since been removed as of 2024.


Twitter: @CTDOTOfficial
Facebook: Connecticut Department of Transportation


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